Senior Medical Receptionist & Practice Ops Lead

Lotus Holistic Medicine; Maroochydore; On-site; AUD 48,000 - 64,000; Full time

Job summary

Lotus Holistic Medicine in Maroochydore on the Sunshine Coast seeks an experienced medical receptionist or practice administrator to welcome patients and manage enquiries with warmth and professionalism.

You will oversee daily reception tasks, update patient records, assist with billing, coordination of appointments using Best Practice, and contribute to accreditation activities as the practice grows.

Qualifications

• Experience in medical reception or practice administration.
• Strong communication and interpersonal skills.
• Patient-focused, warm and detail-oriented.
• Experience with Best Practice and Microsoft 365.

Responsibilities

• Welcoming patients and creating a warm and professional first impression
• Answering incoming calls and responding to patient enquiries
• Booking and managing appointments using Best Practice software
• Coordinating appointment changes around practitioner schedules
• Maintaining accurate patient files and medical records
• Assisting with billing, banking and debtor management
• Managing supplement orders, preparation and shipping
• Documenting, reviewing and improving reception processes and procedures
• Responding appropriately and promptly to patient feedback and complaints
• Supporting the practice through the accreditation process and working through accreditation requirements

Skills

Medical reception

Administration

Communication

Microsoft 365

Best Practice software

Job description

Lotus Holistic Medicine in Maroochydore on the Sunshine Coast seeks an experienced medical receptionist or practice administrator to welcome patients and manage enquiries with warmth and professionalism.

You will oversee daily reception tasks, update patient records, assist with billing, coordination of appointments using Best Practice, and contribute to accreditation activities as the practice grows.