Senior Medical Receptionist & Practice Administration Coordinator

Lotus Holistic Medicine; Maroochydore; On-site; AUD 48,000 - 64,000; Full time

Job summary

Lotus Holistic Medicine in Maroochydore on the Sunshine Coast seeks an experienced medical receptionist or practice administrator to welcome patients and manage enquiries with warmth and professionalism.

You will oversee daily reception tasks, update patient records, assist with billing, coordination of appointments using Best Practice, and contribute to accreditation activities as the practice grows.

Qualifications

• Experience in medical reception or practice administration.
• Strong communication and interpersonal skills.
• Patient-focused, warm and detail-oriented.
• Experience with Best Practice and Microsoft 365.

Responsibilities

• Welcoming patients and creating a warm and professional first impression
• Answering incoming calls and responding to patient enquiries
• Booking and managing appointments using Best Practice software
• Coordinating appointment changes around practitioner schedules
• Maintaining accurate patient files and medical records
• Assisting with billing, banking and debtor management
• Managing supplement orders, preparation and shipping
• Documenting, reviewing and improving reception processes and procedures
• Responding appropriately and promptly to patient feedback and complaints
• Supporting the practice through the accreditation process and working through accreditation requirements

Skills

Medical reception

Administration

Communication

Microsoft 365

Best Practice software

Job description

Lotus Holistic Medicine – Maroochydore QLD

As one of the first points of contact for patients, you will play an important role in creating a warm, supportive and professional experience from their first enquiry through to their ongoing care. Many patients are navigating complex or chronic health concerns, so empathy, patience, excellent communication and attention to detail are particularly important.

You will oversee the day-to-day reception function while helping to refine administrative systems, policies and procedures as the practice continues to grow and works towards accreditation. This role would suit an experienced medical receptionist or practice administrator who enjoys responsibility, problem-solving and being trusted to manage their area well.

Key responsibilities

• Welcoming patients and creating a warm and professional first impression
• Answering incoming calls and responding to patient enquiries
• Booking and managing appointments using Best Practice software
• Coordinating appointment changes around practitioner schedules
• Maintaining accurate patient files and medical records
• Assisting with billing, banking and debtor management
• Managing supplement orders, preparation and shipping
• Documenting, reviewing and improving reception processes and procedures
• Responding appropriately and promptly to patient feedback and complaints
• Supporting the practice through the accreditation process and working through accreditation requirements

About you

• Previous experience in medical reception, practice administration or a similar healthcare environment
• Strong communication and interpersonal skills
• A warm, professional and patient-focused manner
• Excellent organisation and attention to detail
• Confidence managing multiple priorities in a busy practice
• Experience using medical practice software such as Best Practice
• Confidence using Microsoft 365
• The ability to work independently, take initiative and solve problems
• The ability to work collaboratively as part of a multidisciplinary team

About us

• Lotus Holistic Medicine is a boutique integrative medical practice based in Maroochydore on the Sunshine Coast. We specialise in supporting people with complex chronic health conditions as well as those seeking a proactive and integrative approach to health and longevity. Our multidisciplinary team includes doctors, a nurse practitioner, registered nurses, and a health coach. We are committed to creating an environment where patients feel genuinely heard, supported and empowered throughout their health journey.
• Work alongside a passionate multidisciplinary healthcare team
• Take ownership of reception systems and help shape how the department operates
• Contribute ideas and make meaningful improvements to the practice
• Receive ongoing training and development
• Work in an environment focused on health, wellbeing and integrative medicine
• Access staff discounts on selected clinic services
• Receive competitive remuneration based on experience