Senior Medical Receptionist

Amtan Medical; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Job summary

Amtan Medical Centres on the Gold Coast is seeking a senior medical receptionist to support day-to-day administration and operation of the growing practice. You will work closely with GPs, nurses, pathology providers and patients to ensure smooth, efficient service.

The role suits an experienced receptionist who is warm, organised and capable of working independently, with involvement in developing administrative processes as the practice grows.

Qualifications

• Senior medical receptionist experience in a general practice.
• Experience using Best Practice software and HotDoc.
• Excellent communication and interpersonal skills.
• Strong organisational skills and ability to manage competing priorities.
• Calm, professional approach to problem solving and patient conflicts.

Responsibilities

• Organise and maintain reception areas to ensure efficiency.
• Coordinate daily reception workflows including opening/closing procedures.
• Monitor appointment books and assist GP/nurse scheduling.
• Maintain accurate patient records and uphold confidentiality.
• Assist with Medicare, billing, and patient account enquiries and AOB processes.
• Manage outstanding accounts and daily banking reconciliations.
• Process referrals, recalls, reminders, and correspondence.

Skills

Senior medical receptionist

Communication skills

Organisational skills

Conflict resolution

Tools

Best Practice

HotDoc

Job description

This is an exciting opportunity to take a key role in the day-to-day administration and operation of a growing practice. As the senior medical receptionist, you will work closely with GPs, nurses, allied health professionals, pathology providers, external stakeholders and patients to ensure the smooth and efficient operation of the practice.

The role would suit an experienced senior medical receptionist who is warm and empathetic, highly organised, resourceful and comfortable working independently. You will enjoy being hands‑on and involved in all aspects of practice administration and will be excited by the opportunity to help establish and develop administrative processes as the practice grows.

Daily Operations

• Ensure reception areas are organised, clean, and operating efficiently
• Coordinate daily reception workflows, including opening and closing procedures
• Monitor appointment books and assist with GP and nurse scheduling
• Ensure operational standard compliance as per company policy
• Troubleshoot patient booking and administrative issues throughout the day
• Maintain a high standard of customer service for patients and visitors
• Assist with managing difficult patient interactions and complaints
• Maintain accurate patient records and uphold strict confidentiality standards
• Assist with Medicare, billing, and patient account enquiries
• Assist with Medicare billing and Assignment of Benefit (AOB) processes
• Monitor outstanding accounts, WorkCover, DVA and third-party billing
• Assist with daily banking, EFTPOS reconciliation, and debt recovery
• Ensure referrals, recalls, reminders, and correspondence are processed promptly
• Perform general reception and administrative duties including inbox management, scanning, correspondence, and mail handling

About You

• Previous experience working as a senior medical receptionist in a general medical practice (essential)
• Experience using Best Practice software and HotDoc (essential)
• Previous experience in a senior or supervisory reception role
• Excellent communication and interpersonal skills
• Strong organisational skills and the ability to manage competing priorities
• A calm, professional approach to problem‑solving and patient conflict

What We Offer:

• Opportunity to join a growing and well‑established medical group
• Career progression opportunities for team members who demonstrate initiative and leadership potential
• Supportive and collaborative team culture
• Ongoing training and professional development opportunities
• A workplace where your contribution is recognised and valued
• Competitive remuneration based on experience, with above‑award rates available for the right candidate

About Us:

Amtan Medical Centres is a multi‑award‑winning provider of comprehensive healthcare services across the Gold Coast region. Our team is committed to delivering high‑quality, patient‑centred care while fostering a professional, supportive, and welcoming environment for both patients and staff.

Remuneration is in accordance with the Health Professionals and Support Services Award, with above‑award remuneration considered for suitably experienced candidates.