Medical Receptionist / Medical Administrator

Oasis Integrative Care; Maroochydore; On-site; AUD 48,000 - 62,000; Full time

Job summary

Oasis Healthcare Group in Maroochydore is seeking a Medical Receptionist / Medical Administrator to deliver high-quality reception and administrative support in a busy GP clinic.

You will manage appointments, billing, patient records, referrals and liaise with GPs and allied health staff while ensuring confidentiality and a welcoming patient experience.

Qualifications

• Minimum 2 years in a GP medical practice.
• Hands-on experience with Best Practice (BPS).
• Excellent communication and customer service skills.
• Organised and reliable in a busy environment.

Responsibilities

• Welcoming patients with warmth and professionalism.
• Answering phone calls and patient enquiries.
• Booking and managing appointments.
• Medicare and private billing.
• Managing patient records and correspondence.
• Processing referrals and results.
• Liaising with GPs, psychiatrists and allied health professionals.
• Supporting communication within the care team.
• Maintaining patient confidentiality.
• Assisting with day-to-day clinic operations.

Skills

Communication skills

Organised multitasker

Confidentiality and privacy

Team player

Tools

Best Practice (BPS)

Job description

Medical Receptionist / Medical Administrator

The successful candidate will provide high-quality reception and administrative support and report directly to our Practice Manager. As the first point of contact for many of our patients, the reception and administration team plays an important role in creating a warm, welcoming and supportive experience.

Key responsibilities

• Welcoming patients with warmth, empathy and professionalism
• Answering phone calls and responding to patient enquiries
• Booking and managing appointments
• Medicare and private billing
• Managing patient records and correspondence
• Processing referrals, results and incoming/outgoing correspondence
• Liaising with GPs, psychiatrists, specialists, allied health professionals and other healthcare providers
• Supporting communication between different members of the care team
• Maintaining patient confidentiality and privacy
• Assisting with the smooth day-to-day operation of the clinic

About you

• Previous experience working in a GP medical practice, minimum of 2 years with 6 plus doctors
• Hands-on experience with Best Practice (BPS)
• Excellent communication and customer service skills
• Organised, reliable and able to multitask in a busy environment
• Strong attention to detail
• Works collaboratively as part of a multidisciplinary healthcare team
• Professional, respectful and approachable
• Can work independently while also taking direction and working closely with the Practice Manager
• Understands the importance of confidentiality and patient privacy

About us

Oasis Healthcare Group is an integrative care clinic located at Maroochy Private Hospital, bringing together GPs, psychiatrists, specialists and allied health professionals to provide coordinated, patient-centered care. We value compassion, respect, empathy and genuine connection with our patients.