Practice Manager Specialist

Coastal Digestive Health; Maroochydore; On-site; AUD 70,000 - 90,000; Full time

Job summary

Coastal Digestive Health on the Sunshine Coast is seeking an experienced Front Office Manager to lead our reception and administration team, ensuring a welcoming and efficient patient journey from first contact to completion of care.

You will oversee front office operations, Medicare and billing processes, and work closely with doctors, nurses and management to improve systems, schedule rosters, recruit and train staff, and foster a high-performing, patient-focused culture.

Qualifications

• Experience managing a medical reception or specialist practice.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Outstanding organisational and time management skills.
• Calm under pressure in a fast-paced environment.
• Experience using medical practice software (Genie highly regarded).

Responsibilities

• Lead and mentor the administration team.
• Coordinate workflows and rosters.
• Assist with recruitment, onboarding and staff training.
• Oversee reception operations and patient flow across multiple specialists.
• Manage Medicare, private health and billing processes.
• Collaborate with clinical, nursing and management teams.
• Ensure exceptional customer service for patients and visitors.
• Identify opportunities for continuous improvement.

Skills

Leadership

People management

Communication

Organization

Time management

Tools

Genie software

Job description

Coastal Digestive Health – Maroochydore QLD

Lead a high-performing administration team in a growing specialist medical practice on the beautiful Sunshine Coast.

At Coastal Digestive Health, we're passionate about delivering exceptional patient care in a collaborative, supportive environment. We're looking for an experienced Front Office Manager who enjoys leading people, improving systems and making a genuine difference to both patients and their team.Coastal Digestive Health is a specialist gastroenterology practice committed to providing outstanding patient care in a professional, compassionate, and supportive environment. We are seeking an experienced Front Office Manager to lead our reception and administration team and and ensure the smooth day-to-day operation of our busy specialist practice.

This is an exciting opportunity for a proactive and highly organised professional who enjoys leading people, improving processes, and delivering exceptional customer service.

About the Role

As a smaller specialist practice, everyone plays an important role. We value collaboration, flexibility and a willingness to support one another.

As our Front Office Manager (full-time or 4 days/wk) you'll work closely with our doctors, nurses and administration team, where your ideas and leadership will genuinely influence how we deliver care. You will be responsible for overseeing all front office operations while leading a dedicated team of reception and administrative staff. You will play a key role in ensuring our patients receive a welcoming and seamless experience from their first point of contact through to the completion of their care.

Enjoy the opportunity to build your career while living and working on the beautiful Sunshine Coast, one of Australia's most sought-after lifestyle destinations.

Key Responsibilities

Leadership

Lead and mentor the administration team.

Coordinate workflows and rosters.

Assist with recruitment, onboarding and staff training.

Operations

Oversee reception operations.

Oversee Medicare, private health and billing processes.

Work collaboratively with our clinical, nursing and management teams.

Manage appointment scheduling and patient flow across multiple specialists.

Manage patient enquiries and resolve concerns professionally and efficiently.

Ensure exceptional customer service for patients, referring practitioners and visitors.

Monitor administrative procedures and identify opportunities for continuous improvement.

Resolve escalated issues

Ensure compliance with privacy legislation and practice policies.

About You

To be successful in this role you will have:

Previous experience managing a medical reception or specialist practice.

Strong leadership and people management skills.

Excellent communication and interpersonal abilities.

Outstanding organisational and time management skills.

The ability to remain calm and effective in a fast-paced environment.

High attention to detail and strong problem-solving skills.

Experience using medical practice software (Genie experience highly regarded).

A positive, professional and patient-focused approach.

What We Offer

Enjoy a positive small business culture where everyone's contribution is valued.

Work with a friendly, experienced and supportive multidisciplinary team.

An opportunity to lead a high-performing administration team.

Be part of a practice committed to delivering outstanding patient care

A modern specialist practice on the beautiful Sunshine Coast.

Competitive remuneration based on experience.

The opportunity to make a meaningful difference to the experience of our patients every day.

We're looking for someone who takes pride in fostering a positive team culture and is genuinely passionate about delivering an exceptional experience for every patient.

If you're a natural leader who thrives in a fast-paced environment, excels at organisation, communicates with warmth and professionalism, and enjoys finding solutions and improving processes, we'd love to hear from you.