Senior Medical Receptionist

My Doctors Clinic; Gold Coast City; On-site; AUD 65,000 - 79,000; Full time

Job summary

My Doctors Clinic Surfers Paradise is seeking a Senior Medical Receptionist for a permanent full-time role. Reporting to the Practice Manager, you will ensure professional, welcoming patient service and smooth reception operations in a busy general practice.

You will manage bookings, billing, and admin tasks, lead front-desk staff, and contribute to accreditation and quality practices. The role is 38 hours per week, Monday to Friday 9:00am-5:00pm, with no weekend or public holidays.

Qualifications

• Minimum five years of medical reception experience in Australian general practice.
• Experience as a senior receptionist, team lead or second-in-charge preferred.
• Proficient with Bp Premier; knowledge of MedicalDirector, Genie or Zedmed is advantageous.
• Strong understanding of Medicare Benefits Schedule, bulk-billing, DVA, WorkCover and private billing.
• Experience with Tyro EFTPOS and Medicare Online claiming.

Responsibilities

• Lead daily front-desk operations, train and mentor reception staff, and act as the first point of escalation for reception queries.
• Manage appointment books across multiple General Practitioners and Nurses, including walk-ins, online bookings and telehealth appointments.
• Register patients and verify Medicare, DVA, concession and MyMedicare details.
• Process bulk-billing through Medicare Online, private fees, DVA, WorkCover Queensland and third-party accounts.
• Manage Tyro EFTPOS transactions, daily batching, reconciliation and follow-up of rejected claims.
• Coordinate recalls, reminders and the administrative aspects of results follow-up in Bp Premier, in accordance with practice policies and clinical instructions.
• Process incoming correspondence, scanning, referrals, specialist letters, and pathology and radiology results.
• Manage a busy phone system and front counter, recognising urgent patient concerns and escalating promptly to clinical staff under practice protocols.
• Maintain patient privacy, confidentiality and accurate records.
• Support accreditation, quality improvement and policy compliance activities.

Skills

Medical reception experience

Leadership / team lead

Strong communication

Customer service focus

Calm under pressure

Education

Certificate IV in Health Administration

Certificate III/IV in Business (Medical Administration)

Tools

Bp Premier

MedicalDirector

Genie

Zedmed

Tyro EFTPOS

Medicare Online claiming

Online bookings platforms

Job description

Senior Medical Receptionist - Permanent Full Time
My Doctors Clinic Surfers Paradise

$72,000 per annum + superannuation
38 hours per week - Monday to Friday, 9:00am-5:00pm
No weekend or public holiday shifts

About the role

Reporting to the Practice Manager, you will set the standard for professional, welcoming patient service and keep reception operations running smoothly. You will coordinate appointment books, maintain accurate billing and support your colleagues throughout a busy day. This role suits someone who knows general practice well, takes initiative and can provide confident, practical leadership.

Key responsibilities

Lead daily front-desk operations, train and mentor reception staff, and act as the first point of escalation for reception queries.

Manage appointment books across multiple General Practitioners and Nurses, including walk-ins, online bookings and telehealth appointments.

Register patients and verify Medicare, DVA, concession and MyMedicare details.

Process bulk-billing through Medicare Online, private fees, DVA, WorkCover Queensland and third-party accounts.

Manage Tyro EFTPOS transactions, daily batching, reconciliation and follow-up of rejected claims.

Coordinate recalls, reminders and the administrative aspects of results follow-up in Bp Premier, in accordance with practice policies and clinical instructions.

Process incoming correspondence, scanning, referrals, specialist letters, and pathology and radiology results.

Manage a busy phone system and front counter, recognising urgent patient concerns and escalating promptly to clinical staff under practice protocols.

Maintain patient privacy, confidentiality and accurate records.

Support accreditation, quality improvement and policy compliance activities.

About you

At least five years' medical reception experience in Australian general practice - essential.

Previous experience as a senior receptionist, team leader or second-in-charge, highly regarded.

Proficiency in Bp Premier, highly regarded. Strong experience with comparable software, such as MedicalDirector, Genie or Zedmed, and the ability to learn quickly will also be considered.

A sound understanding of the Medicare Benefits Schedule, bulk-billing, DVA, WorkCover and private billing, including batching and reconciliation.

Experience with Tyro or equivalent EFTPOS systems, Medicare Online claiming and online booking platforms.

A calm, organised and professional approach in a high-volume environment.

Excellent written and verbal communication skills and a genuine commitment to patient service.

The ability to give clear direction, support colleagues and lead by example.

A thorough understanding of patient privacy and confidentiality obligations.

A Certificate IV in Health Administration or a Certificate III or IV in Business (Medical Administration) is highly regarded.

About us

My Doctors Clinic Surfers Paradise is an established bulk-billing general practice that has served the heart of Surfers Paradise for more than 20 years. Open 365 days a year, we care for local residents, interstate visitors and international travellers. Our team includes general practitioners, practice nurses, allied health professionals and administrative staff, and we use Bp Premier practice management software.

Permanent full-time employment, working 38 hours per week.

Monday to Friday, 9:00am-5:00pm, with no weekend or public holiday shifts.

A senior role with meaningful leadership responsibility.

Support from the Practice Manager and Practice Principal.

Ongoing training and support to grow in the role.

A central Surfers Paradise location with excellent public transport access.