Specialist Medical Receptionist

Visionare Eye Specialists; Brisbane; On-site; AUD 33,000 - 44,000; Full time

Benefits offered by this job

Flexible schedule

Growth opportunities

Team lunches

Supportive team

Job summary

Visionare Eye Specialists in Brisbane is seeking a friendly Medical Receptionist to be the first contact for patients, ensure a welcoming environment and support daily clinic operations. You will handle appointments, billing, and communications with Medicare and private funds while collaborating with ophthalmic staff.

The role offers flexible arrangements and potential growth, with part- or full-time options.

Qualifications

• Warm and professional communication with patients and colleagues.
• Punctual and reliable in a busy clinic environment.
• Excellent customer service under pressure and during busy periods.
• Strong organisational and multitasking abilities in a clinical setting.
• Proficient with computers; experience with medical software is a plus.
• Previous medical office or reception experience preferred but not required.
• Commitment to patient care and a caring attitude toward others.

Responsibilities

• Greet and assist patients in person and over the phone.
• Schedule and manage appointments.
• Handle billing and payments accurately.
• Liaise with Medicare, DVA, and private health funds.
• Coordinate with healthcare providers, hospitals and staff.
• Book and bill surgeries and manage related documentation.
• Organise theatre lists and keep schedules up to date.

Skills

Communication skills

Punctuality

Customer service

Organisational skills

Multitasking

Computer literacy

Medical software experience

Reception experience

Job description

Visionare Eye Specialists – Auchenflower QLD

Are you looking for a job that champions your organisational skills, allows room to grow and offers flexible working arrangements? If you are driven by operational optimisation, are friendly by nature, and motivated by helping others feel cared for, we want to hear from you! Our Ophthalmology practice is seeking a Medical Receptionist to join our growing team.

About the Role

As the first point of contact for patients, you will play a vital role in creating a welcoming environment, whilst multi-tasking the behind-the-scenes jobs that make a clinic run. Your responsibilities will include:

• Greeting and assisting patients with queries in person and over the phone
• Scheduling and managing appointments
• Managing billing and payments
• Liaising with Medicare, DVA and private health funds
• Liaising with healthcare providers, hospitals and staff
• Booking and billing of surgeries
• Theatre List organisation

What We’re Looking For

• Warm and professional communication skills
• Punctuality and reliability
• Excellent customer service skills with the ability to work well under pressure
• Strong organisational and multitasking abilities
• Computer proficiency (medical software experience a plus)
• Previous medical office or reception experience preferred, but not required
• A commitment to providing exceptional customer service and patient care
• A caring, professional attitude toward patients and colleagues

What We Offer

• Flexible work schedule. We offer 4 day weeks for our full-time staff, working 10 hours a day. We believe that everyone's life is set up a bit different and as such we are happy to shape this to find an option that works for both you and us.
• Room to grow. We believe that someone shouldn't be confined to just their job description. Whilst this role is primarily for a Medical Receptionist, if interested, there will be the chance to learn how to performs the scans and tests that our Ophthalmic Technicians do.
• Team lunches and bonding events all year round.
• A kind, caring, and supportive team, who champion one another's strengths and are all treated as equals (Doctors included!)

Designed to Fit

We’re less interested in boxes ticked and more interested in finding the right fit. Even if you aren't sure if you have the right experience, we'd still love to hear from you if you think this role is for you.

For the right person, we’re happy to be flexible on start date and open to shaping the role as full-time or part-time.

Why Join Us?

Visionare Eye Specialists is a relatively new Ophthalmic practice, established in 2025 by a leading provider of comprehensive eye care services in Brisbane. We are dedicated to building a culture of care and inclusivity that places the well-being of our patients, colleagues, and staff at the forefront. By fostering a supportive and enjoyable work environment, we empower our team to thrive and deliver their best each day. This is a unique opportunity to be part of a growing medical practice, where you’ll play an important role in shaping how it continues to evolve and succeed.