Senior Medical Receptionist

Toowoomba Retina and Eye Specialists; Toowoomba Regional; On-site; AUD 52,000 - 68,000; Part time

Job summary

Toowoomba Retina and Eye Specialists is seeking a Medical Receptionist to join our friendly ophthalmology practice at St Andrew's Hospital. The role requires 1–2 years of medical reception experience and Australian work rights.

Flexibility with hours is essential due to extended practice hours and 2–3 shifts per week. Responsibilities include handling calls, booking, billing, quotes, and coordinating referrers letters.

Qualifications

• Minimum 1–2 years medical reception experience.
• Australian work rights required for this position.
• Flexible with starting and finishing times; extended hours.
• Ability to multi-task in a fast-paced medical setting.
• Strong customer service and communication skills with patients and health professionals.

Responsibilities

• Answer incoming calls and book new patients and referrals.
• Manage patient billing and receipting; prepare surgery quotes and bookings.
• Prepare consultation lists and send letters/reports to referrers.
• Work in an organised, time-efficient manner and meet deadlines.

Skills

Medical receptionist experience

Tools

Gentu practice software

Job description

Toowoomba Retina and Eye Specialists – Toowoomba QLD

We are seeking a Medical Receptionist to join our friendly and energetic team in an ophthalmology subspecialty medical practice. The practice is located at St Andrew's Hospital, and is focused on the treatment of medical and surgical problems concerning the eye.

Candidates must have a minimum of 1-2 years medical reception experience.

Australian work rights are required for this position.

To be successful you will need to be flexible with starting and finishing times, as the practice keeps extended hours. .

Hours vary by week and flexibility is essential. 2-3 Shifts a week.

Starting and finishing times vary significantly to accommodate extended practice hours.

Responsibilities:

Ensure the following 'in house' services are delivered in a smooth and efficient manner:

Taking incoming telephone calls, make telephone calls to book new patients and review patients, manage patient billing and receipting, surgery quotes and booking, consultation list preparation, sending letters/reports to referrers

Function in a highly organised and time efficient manner at all times, problem solve, meet deadlines and carry out tasks reliably

Preferred skills/experience:

Gentu practice software or similar

A knowledge base of Medicare

Demonstrated outstanding customer service and people skills with the ability to relate well to patients, and communicate with health care professionals/external health facilities appropriately

Demonstrated high level of motivation and operate with attention to detail

Demonstrated ability to multi-task within a fast paced working environment

Be able to take direction

Work unsupervised