Medical Receptionist

Northpoint Eye Care; North Lakes; On-site; AUD 52,000 - 68,000; Full time

Job summary

Northpoint Eye Care in North Lakes is seeking an experienced Medical Receptionist for a full‑time, immediate start. You’ll be the friendly front desk face, handling patient check‑in, bookings and admin tasks while supporting doctors and the clinical team.

We value ophthalmology experience and strong communication, with a willingness to learn surgical bookings and participate in ongoing development within a supportive, team‑oriented environment.

Qualifications

• Minimum 2 years in a specialist or medical reception role, preferably ophthalmology.
• Senior reception experience with confidence managing a busy front desk.
• Willingness to upskill in surgical bookings and related admin tasks.
• Excellent communication, organisation and time management.
• Familiarity with ophthalmology workflows and healthcare software.

Responsibilities

• Welcome and check in patients, manage front desk operations.
• Answer phone and email enquiries warmly and efficiently.
• Book appointments and manage schedules; coordinate referrals.
• Process billing and Medicare rebates; handle daily clinic administration.
• Distribute specialist correspondence and provide general admin support.
• Oversee EFTPOS, stationery, and basic IT troubleshooting.
• Assist with surgical bookings training and execution.

Skills

Medical reception

Customer service

Phone etiquette

Scheduling

Team player

Tools

HealthTrack

Best Practice VIP

Job description

IMMEDIATE START – Full time Medical Receptionist role + opportunities to grow your skills and knowledge.

Are you a friendly, motivated professional with a passion for patient care and a background in medical reception? We'd love to hear from you!

Northpoint Eye Care is a well established specialist medical practice located in North Lakes, and we have an exciting opportunity for an experienced Medical Receptionist to join our warm, supportive team on a full-time basis.

This is your chance to work in a fast paced, rewarding environment where your contribution truly makes a difference. You'll play a key role at the front desk, providing exceptional service to our patients and supporting our doctors and clinical team with a variety of administrative tasks.

What we're looking for:

We're seeking someone with previous specialist or medical reception experience, ideally in a senior role, who brings a caring and professional approach to every interaction. This role would also require a commitment to be upskilled in surgical bookings. You are confident working in a busy, fast-paced medical environment, able to multitask and keep things running smoothly while maintaining a high standard of patient care.

If you're a great communicator, highly organised, detail oriented, and enjoy working in a supportive, team-focused environment helping others, we'd love to meet you. We're looking for someone who enjoys a collaborative approach to find better ways of doing things, sharing ideas, and making a positive difference.

What's on offer:

• Weekday shifts (Monday to Friday only – no weekends!)
• Immediate start with full training provided
• Uniforms supplied after the probation period
• Opportunities to expand your skills, including clinical support training
• Ongoing learning and professional development – initially surgical bookings

Key responsibilities:

• Welcoming and checking in patients
• Answering phone and email enquiries warmly and efficiently
• Booking appointments and managing schedules
• Processing referrals and incoming correspondence
• Handling billing and Medicare rebates
• Supporting the smooth running of daily clinics
• Preparing and distributing specialist correspondence
• Providing general admin support as needed
• Managing reception operations including EFTPOS terminals, stationery ordering, and troubleshooting basic IT issues.
• Surgical bookings support (training provided)

We're looking for someone who has:

• Minimum of 2 years experience in a specialist (preferably ophthalmology) or medical specialist reception role.
• Previous experience in a senior reception role with confidence in managing a busy front desk and supporting the day to day running of the practice.
• Flexibility with start and finish times
• Familiarity with Health Track, Best Practice VIP software (or similar)
• Solid computer and typing skills
• A warm, helpful, and professional demeanour
• Excellent communication, time management and organisation skills
• Experience preparing surgical quotes, coordinating surgery bookings (highly desired)
• A willingness to learn surgery bookings and assist with basic clinical testing (training provided)
• A team player mindset and a can do attitude

Applications close 8th November 2026; however, interviews will be conducted throughout the recruitment process. Only shortlisted applicants will be contacted.

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