Medical Receptionist / Administrative Support

Outlook Eye Specialists; Gold Coast City; On-site; AUD 40,000 - 55,000; Part time

Benefits offered by this job

Training and development

Growth opportunities

Modern facilities

Competitive hourly rate

Job summary

Outlook Eye Specialists is a privately owned ophthalmic medical practice with locations at Southport, Coolangatta and Robina. We are seeking a professional Medical Receptionist/Administrative Support to join our busy team on a permanent part-time basis (24-38 hours per week) with travel to all three locations.

You will be the first point of contact for patients, handling calls, scheduling, check-in, and providing clerical support to doctors and staff.

Qualifications

• Prior experience in medical reception or telephony (ophthalmology or specialist experience highly regarded).
• Confident handling of multi-line phones and a busy front desk.
• Strong computer skills – familiarity with Genie or similar practice software an advantage.
• Excellent communication skills, both verbal and written.
• A calm, organised and caring nature.
• Ability to multitask, prioritise, and work under pressure in a team environment.
• Commitment to patient confidentiality and high professional standards.

Responsibilities

• Answering high volumes of incoming calls with professionalism and empathy.
• Booking, confirming and managing appointments across multiple locations.
• Welcoming patients and assisting with check-in and paperwork.
• Providing administrative support to doctors and clinical staff.
• Processing Medicare, DVA, and private practice billing.
• Scanning, filing, data entry, and general admin duties.
• Supporting the team in creating a warm and efficient environment.

Skills

Medical reception

Telephony

Multi-line phones

Communication skills

Team environment

Patient confidentiality

Organised

Tools

Genie EMR

Job description

Medical Receptionist / Administrative Support

Outlook Eye Specialists is a privately owned Ophthalmic medical practice with locations at Southport, Coolangatta and Robina. The practice is dedicated to providing personal and individualised care by our doctors in the treatment of eye conditions to achieve the best possible outcome for each patient.

We are seeking a professional Medical Receptionist/Administrative Support to join our very busy Ophthalmology Practice.

This role is offered as a permanent part-time position, between 24-38 hours per week.Must be willing to travel to all 3 locations.

About the role:

You'll be the first point of contact for our patients - whether on the phone or at the front desk - and play a key role in ensuring smooth day-to-day operations of the practice.

Your Responsibilities:

Answering high volumes of incoming calls with professionalism and empathy

Booking, confirming and managing appointments across multiple locations

Welcoming patients and assisting with check-in and paperwork

Providing administrative support to doctors and clinical staff

Processing Medicare, DVA, and private practice billing

Scanning, filing, data entry, and general admin duties

Supporting the team in creating a warm and efficient environment

About you:

Prior experience in medical reception or telephony (ophthalmology or specialist experience highly regarded)

Confident handling multi-line phones and a busy front desk

Strong computer skills - familiarity with Genie or similar practice software an advantage

Excellent communication skills, both verbal and written

A calm, organised and caring nature

Ability to multitask, prioritise, and work under pressure in a team environment

Commitment to patient confidentiality and high professional standards

We Offer:

A supportive and friendly team environment

Training and ongoing development

Opportunities for growth within the practice

Modern facilities and a highly respected clinical team

Competitive hourly rate based on experience

Please address on your application:

Availability

Experience and qualifications

Relevant skills and capabilities

Any medical software applications you have used

Please note that a cover letter and resume are required.

If you meet the above requirements and would like to work with our friendly team, please apply now.

Only successful candidates will be contacted.

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