Medical Receptionist Full Time + Part Time

Toowoomba Cardiac Centre; Toowoomba Regional; On-site; AUD 45,000 - 60,000; Full time

Job summary

Toowoomba Cardiac Centre in Toowoomba, Queensland is seeking a Medical Receptionist to join a busy specialist practice. You will be the first point of contact for patients, handling calls, emails and face-to-face interactions with professionalism.

This role requires accurate data entry, appointment scheduling, and preparation of clinic and admission paperwork. Knowledge of health fund billing and Medicare is beneficial. Excellent English and confidentiality are essential.

Qualifications

• Experience in healthcare administration preferred.
• Excellent English communication, both written and spoken.
• Confidentiality and professionalism are essential.

Responsibilities

• Provide first contact with patients via phone, email and in person.
• Attend to daily email inquiries from patients and surgeries.
• Prepare and run clinics and admission paperwork.
• Email theatre lists for scheduled surgeries and liaise with health providers.
• Data entry and scanning of medical documents; proofread correspondence.

Skills

Patient scheduling

Customer service

Data entry

Professional communication

Tools

Practice management software

Job description

Medical Receptionist Full Time + Part Time

Toowoomba Cardiac Centre currently has two positions available. Full-Time Medical Receptionist (38 hours a week) and Part-Time Medical Receptionist (24 hours a week). We are a busy specialist practice providing comprehensive and compassionate care to improve the experience and outcomes for patients. As a team, we provide exceptional service to our patients with a caring nature and professionalism at all times.

Key responsibilities

Providing first line contact with patients in a friendly and courteous manner via telephone, email, and face-to-face interactions

Attending to general daily email enquiries from patients and surgeries

Preparing and running our Clinics

Preparing admission paperwork and quotes for patients

Emailing theatre lists for scheduled surgeries

Liaising with Hospitals, Anaesthetists, Medicare & other health providers

Data entry and scanning of medical documents

Proof reading of letter correspondence back to referring Doctors

About you

Professional administrative skillset and ideally experience within the Healthcare Industry

Professionalism and confidentiality

Excellent patient service and communication skills

A professional appearance and exceptional spoken and written English

Mature minded, caring & an understanding nature

A team player who is always happy to help their colleagues

Meticulous attention to detail

Knowledge of health fund billing, Medicare & DVA

Punctuality and being flexible with hours (when needed)

Being able to prioritise, being highly organised and thinking one step ahead