Medical Receptionist / Ophthalmic Technician

Redlands Eye Specialists; Cleveland; Hybrid; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Ongoing training

Job summary

Redlands Eye Specialists is a private ophthalmology practice located in the Mater Health Centre in Cleveland. We are seeking a Medical Receptionist / Ophthalmic Technician for a full-time, hybrid role combining front-desk duties with hands-on ophthalmic testing.

Key responsibilities include appointment scheduling, handling phone enquiries, billing and claims, patient records, and performing OCT/Visual Field/Optos/AScan testing.

Qualifications

• Experience with front-desk reception in a busy clinic or similar setting.
• Experience or training in ophthalmic testing (OCT, Visual Field, Optos, A-scan) is desirable.
• Knowledge of Medicare/private health fund claims is advantageous.
• Strong organisational skills and ability to manage confidential information.
• Ability to work flexibly in a fast-paced environment and as part of a team.

Responsibilities

• Schedule patient appointments and maintain the appointment book.
• Handle phone enquiries from patients and healthcare professionals.
• Process billing and receipting, including Medicare/private health fund claims.
• Maintain accurate patient records and handle confidential information.
• Perform clinical testing on patients (OCT, Visual Field, Optos, Ascan). Training will be provided.

Skills

Reception duties

Ophthalmic testing

Billing & claims

Patient records

Teamwork

Tools

Genie

Job description

Medical Receptionist / Ophthalmic Technician

Redlands Eye Specialists is a private ophthalmology practice located in the Mater Health Centre in Cleveland. We proudly serve patients in the Redland and surrounding areas. Our friendly team work together to support both Doctors and Optometrists who work collaboratively to provide patients with the best possible care.

About the role:

We are looking for an enthusiastic individual to join our well-established practice as a Medical Receptionist / Ophthalmic Technician on a full time basis. This is a hybrid role, combining front-desk reception duties with hands-on ophthalmic testing, so no two days look the same.

This position is well suited to someone who thrives in a busy, fast-paced setting and takes pride in staying organised. We are a high volume practice, so the ability to manage multiple tasks, stay accurate under pressure, and deliver a high standard of patient care is essential.

You will play a key role in supporting the smooth day-to-day operation of the front desk and ensuring an efficient flow of patients throughout the clinic.

Your duties will include but not be limited to:

Patient appointment scheduling and appointment book maintenance using Genie

Professional handling of phone enquiries from patients and healthcare professionals.

Processing billing and receipting, including Medicare and private health fund claims

Maintaining accurate patient records and handling confidential information

General front office administration tasks

Performing clinical testing on patients (OCT, Visual Field, Optos, Ascan). Training will be provided

The successful applicant will:

Display a caring and compassionate attitude towards all patients both face to face and over the phone

Be prepared to work flexibly in a fast-paced, dynamic environment

Be able to work independently as well as part of a team

A willingness to learn and adapt to new systems and processes

Skills and experience:

Previous training or experience in the medical field a bonus, but not essential. We can provide all training to the right candidate.

What we offer:

A supportive and friendly team environment where your contribution is valued

A well-established, organised practice with strong systems in place

Ongoing training and support to help you succeed in the role

A fast-paced and engaging work environment with variety in your day

A stable, long-term position