Senior Medical Receptionist

Adelaide Eye Surgeons; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Job summary

Adelaide Eye Surgeons in Adelaide seeks an experienced Medical Receptionist to deliver a welcoming, organised patient experience in a busy specialist ophthalmology setting.

In this senior administration role you will manage reception, phone enquiries, scheduling, billing and records while supporting clinicians and the Practice Manager through a transition to a new practice management system. This role offers flexibility and work-life balance to suit the right candidate.

Qualifications

• Previous experience in medical reception or specialist medical administration
• Understanding of Medicare billing and medical terminology
• Excellent communication and interpersonal skills
• High attention to detail and accuracy
• Strong organisational and time management skills
• Ability to prioritise and stay calm in a busy clinical environment
• Confidence communicating with patients in person and over the phone
• Comfort learning new systems and adapting to change
• Willingness to support colleagues and share knowledge
• Experience in ophthalmology or specialist medical practice is valued but not essential
• Experience with Genie or Xestro migration is advantageous

Responsibilities

• Provide warm, professional and compassionate patient experience
• Manage reception, phone inquiries and patient correspondence
• Schedule and coordinate appointments
• Handle patient billing, receipting and Medicare/DVA/Health Fund processing
• Manage referrals, patient information and medical records
• Coordinate surgical bookings
• Liaise with ophthalmologists, optometrists, GPs, hospitals and other providers
• Assist patients throughout their journey within the practice
• Ensure tasks and inquiries are followed through to completion
• Support other administration team members and share knowledge
• Identify opportunities to improve administrative processes and patient experience
• Assist Practice Manager with administrative and operational tasks
• Support transition to new practice management system and digital workflows

Skills

Communication

Interpersonal skills

Organisation

Time management

Attention to detail

Calm under pressure

Telephone handling

Independent working

Team collaboration

Adaptability to change

Tools

Genie

Xestro

Job description

Adelaide Eye Surgeons is looking for an experienced Medical Receptionist to join our friendly and professional specialist ophthalmologist practice.

We value work/life balance and understand that flexibility can be important. While the position is advertised as full time, we are open to discussing flexible or part time arrangements for the right candidate.

This is a great opportunity for an experienced medical receptionist who enjoys working in a busy specialist environment, takes pride in providing excellent patient care and experience and is looking for a role where they can take ownership, use their initiative and become a valued member of the team.

About the role

As a senior member of our administration team, you will play an important role in the day to day running of the practice. You will work closely with our doctors, clinical team and Practice Manager to ensure our patients receive a welcoming, organised and professional experience from their first interaction with us.

Your responsibilities will include:

• Providing a warm, professional and compassionate experience for our patients
• Managing reception, telephone enquiries and patient correspondence
• Scheduling and coordinating appointments
• Patient billing, receipting and Medicare/DVA/Health Fund processing
• Managing referrals, patient information and medical records
• Surgical bookings
• Liaising with ophthalmologists, optometrists, GPs, hospitals and other healthcare providers
• Coordinating appointments and assisting patients throughout their journey with our practice
• Ensuring administrative tasks and patient enquiries are followed through to completion
• Supporting other members of the administration team and sharing your knowledge and experience
• Identifying opportunities to improve administrative processes and the patient experience
• Assisting the Practice Manager with administrative and operational tasks as required
• Supporting the practice as we transition to a new practice management system and continue to streamline our digital workflows

About you

We are looking for someone who brings experience and confidence to the role while still being approachable, adaptable and willing to be part of a team.

You will ideally have:

• Previous experience in medical reception or specialist medical administration
• A good understanding of Medicare billing and medical terminology
• Excellent communication and interpersonal skills
• A high level of attention to detail and accuracy
• Strong organisational and time management skills
• The ability to prioritise and remain calm in a busy clinical environment
• Confidence communicating with patients both in person and over the phone
• Strong computer and administrative skills
• The ability to work independently, use initiative and follow tasks through to completion
• Confidence learning new systems and adapting to changing processes
• A collaborative approach and willingness to support colleagues when needed
• A positive attitude and genuine commitment to providing a high standard of patient care
• Experience within ophthalmology or another specialist medical practice would be highly regarded, although it is not essential.
• Experience with Genie, Xestro or another medical practice management system would also be advantageous. We are currently transitioning from Genie to Xestro, so being comfortable learning new technology and embracing change will be important.

Why join Adelaide Eye Surgeons?

You will be joining an established specialist ophthalmology practice with a supportive team and a strong focus on providing high quality patient care.

It is an exciting time to join our practice as we expand and continue to develop and improve our systems, processes and patient experience.

We recognise that great people have lives outside of work and genuinely value work/life balance. We are happy to discuss flexibility with the right candidate and find an arrangement that works well for both you and the practice.

We value professionalism, kindness, initiative and teamwork and want our people to feel trusted and valued in their roles.