Senior Medical Receptionist - Flexible Schedule

Adelaide Eye Surgeons; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Job summary

Adelaide Eye Surgeons in Adelaide seeks an experienced Medical Receptionist to deliver a welcoming, organised patient experience in a busy specialist ophthalmology setting.

In this senior administration role you will manage reception, phone enquiries, scheduling, billing and records while supporting clinicians and the Practice Manager through a transition to a new practice management system. This role offers flexibility and work-life balance to suit the right candidate.

Qualifications

• Previous experience in medical reception or specialist medical administration
• Understanding of Medicare billing and medical terminology
• Excellent communication and interpersonal skills
• High attention to detail and accuracy
• Strong organisational and time management skills
• Ability to prioritise and stay calm in a busy clinical environment
• Confidence communicating with patients in person and over the phone
• Comfort learning new systems and adapting to change
• Willingness to support colleagues and share knowledge
• Experience in ophthalmology or specialist medical practice is valued but not essential
• Experience with Genie or Xestro migration is advantageous

Responsibilities

• Provide warm, professional and compassionate patient experience
• Manage reception, phone inquiries and patient correspondence
• Schedule and coordinate appointments
• Handle patient billing, receipting and Medicare/DVA/Health Fund processing
• Manage referrals, patient information and medical records
• Coordinate surgical bookings
• Liaise with ophthalmologists, optometrists, GPs, hospitals and other providers
• Assist patients throughout their journey within the practice
• Ensure tasks and inquiries are followed through to completion
• Support other administration team members and share knowledge
• Identify opportunities to improve administrative processes and patient experience
• Assist Practice Manager with administrative and operational tasks
• Support transition to new practice management system and digital workflows

Skills

Communication

Interpersonal skills

Organisation

Time management

Attention to detail

Calm under pressure

Telephone handling

Independent working

Team collaboration

Adaptability to change

Tools

Genie

Xestro

Job description

Adelaide Eye Surgeons in Adelaide seeks an experienced Medical Receptionist to deliver a welcoming, organised patient experience in a busy specialist ophthalmology setting.

In this senior administration role you will manage reception, phone enquiries, scheduling, billing and records while supporting clinicians and the Practice Manager through a transition to a new practice management system. This role offers flexibility and work-life balance to suit the right candidate.