Experienced Medical Receptionist

seek.com.au; Brisbane; On-site; AUD 25,000 - 35,000; Part time

Benefits offered by this job

Well-established practice

Regular weekly roster

Supportive team environment

Job summary

Pacific Plastic Surgery Clinic is seeking an experienced Medical Receptionist to join our specialist surgical practice on a permanent part-time basis in Fortitude Valley, Brisbane. The role requires a minimum of two years in medical reception and familiarity with Medicare billing within a busy clinical environment.

You will manage appointments, handle inquiries and coordinate sessions, while supporting billing, patient records and correspondence.

Qualifications

• Minimum 2 years' experience in a medical receptionist role.
• Sound knowledge of Medicare billing and medical administration.
• Excellent communicator and customer service skills.
• Strong organisational skills and exceptional attention to detail.
• Ability to multitask and prioritise competing demands.
• Professional presentation and a patient-focused approach.

Responsibilities

• Managing patient appointments, enquiries and incoming calls.
• Coordinating busy specialist consulting sessions.
• Processing Medicare, private health insurance and patient billing.
• Managing patient records, referrals and clinical correspondence.
• Liaising with surgeons, nursing staff, hospitals and referring practitioners.
• Handling patient enquiries professionally and confidentially.
• Providing general administrative support to the practice.

Skills

Excellent communication

Customer service

Multitasking

Attention to detail

Organisation

Tools

Xestro

Job description

Pacific Plastic Surgery Clinic is seeking an experienced, professional and highly organised Medical Receptionist to join our specialist surgical practice on a permanent part-time basis.

Applicants must have a minimum of 2 years' experience working in medical reception. This is an essential requirement.

We are a busy plastic and reconstructive surgery practice providing high-quality patient care in a professional and supportive environment.

About the Role

Working 2 days per week, you will be responsible for supporting the efficient day-to-day operations of our practice and providing exceptional patient service.

Key responsibilities include:

• Managing patient appointments, enquiries and incoming calls
• Coordinating busy specialist consulting sessions
• Processing Medicare, private health insurance and patient billing
• Managing patient records, referrals and clinical correspondence
• Liaising with surgeons, nursing staff, hospitals and referring practitioners
• Handling patient enquiries professionally and confidentially
• Providing general administrative support to the practice
• Minimum 2 years' experience in a medical receptionist role
• Sound knowledge of Medicare billing and medical administration
• Excellent communicator and customer service skills
• Strong organisational skills and exceptional attention to detail
• Ability to multitask and prioritise competing demands
• Confidence working independently in a busy medical environment
• A proactive attitude, strong work ethic and commitment to teamwork
• Professional presentation and a patient-focused approach
• Experience in specialist medical or surgical practices and familiarity with Xestro will be highly regarded.

What We Offer

• Excellent work-life balance- permanent part-time position, 2 days per week
• Competitive remuneration commensurate with experience
• Consistent, predictable working hours with a regular weekly roster
• Opportunity for additional shifts based on demonstrated performance, reliability, availability and practice needs
• Supportive team environment working alongside experienced surgeons, nurses and administrative professionals
• Well-established specialist practice conveniently located in Fortitude Valley
• A workplace where initiative is valued and team members are encouraged to contribute ideas and improvements
• Opportunity to grow with the practice as we continue to develop and expand our services

We are looking for someone who wants to become a valued member of our team and take pride in contributing to the success of our practice.