Senior Machinery Support Lead: Diagnostics & Training

John Deere GmbH & Co. KG; Brisbane; On-site; AUD 95,000 - 120,000; Full time

Job summary

John Deere Crestmead, Queensland is seeking a Senior Machine Support Specialist to join our ANZ Aftermarket & Customer Support team. You will investigate equipment enquiries, diagnose complex mechanical, electrical and hydraulic issues, and deliver practical technical solutions to customers and dealers.

You will lead field support activities, coach dealers in using Service Center and CCMS, and collaborate across design engineering and manufacturing to drive product improvements and uptime.

Qualifications

• Technician experience with agricultural, construction or heavy equipment.
• Strong mechanical aptitude and interest in equipment technology.
• Ability to diagnose problems logically and interpret technical information.
• Clear written and verbal communication.
• Collaborative approach with stakeholders.

Responsibilities

• Lead the diagnosis and resolution of complex mechanical, electrical and hydraulic machine issues with dealers and factory partners.
• Investigate technical problems, identify root causes and document clear solutions in the relevant support databases.
• Connect issues with the right teams across design engineering, product support, technical authoring and manufacturing to drive resolution.
• Act as the unit DTAC lead, providing technical guidance and workflow direction to other Machine Support Specialists.
• Collect field failure data when required and translate evidence into useful input for factory problem-solving and product improvement.
• Coach dealers in the effective use of Service Center and CCMS to strengthen technical self-sufficiency.
• Deliver practical technical training to dealer and internal teams.

Skills

Mechanical aptitude

Problem solving

Written and verbal communication

Team collaboration

Education

Engineering studies or related degree

Engineering student or recent graduate

Job description

John Deere Crestmead, Queensland is seeking a Senior Machine Support Specialist to join our ANZ Aftermarket & Customer Support team. You will investigate equipment enquiries, diagnose complex mechanical, electrical and hydraulic issues, and deliver practical technical solutions to customers and dealers.

You will lead field support activities, coach dealers in using Service Center and CCMS, and collaborate across design engineering and manufacturing to drive product improvements and uptime.