Senior Machine Support Specialist — Field Tech Leader & Trainer

John Deere GmbH & Co. KG; Brisbane; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

16 weeks parental leave

Health, safety and wellbeing programs

Professional development and training

Job summary

John Deere Queensland is seeking a Senior Machine Support Specialist to join the ANZ Aftermarket & Customer Support team. You will investigate equipment enquiries and deliver practical technical solutions to strengthen dealer capability and support customer uptime.

This role may suit an experienced technician, or engineering student with strong mechanical aptitude and genuine interest in equipment technology.

Qualifications

• Technician experience with agricultural, construction or heavy equipment.
• Strong mechanical aptitude and interest in machinery.
• Ability to diagnose problems logically and communicate technical information.
• Clear written and verbal communication and a collaborative approach.
• Willingness to learn John Deere products, systems and processes.

Responsibilities

• Lead diagnosis and resolution of complex mechanical, electrical and hydraulic machine issues with dealers and factory partners.
• Investigate technical problems, identify root causes and document clear solutions in the relevant support databases.
• Coordinate with design engineering, product support, technical authoring and manufacturing to drive resolution.
• Act as the unit DTAC lead, providing technical guidance and workflow direction to other Machine Support Specialists.
• Collect field failure data and translate findings into inputs for factory problem-solving and product improvement.
• Coach dealers in using Service Center and CCMS to strengthen technical self-sufficiency.
• Deliver practical technical training to dealer and internal teams.

Skills

Heavy equipment experience

Mechanical aptitude

Problem solving

Communication skills

Team collaboration

John Deere product knowledge

Education

Engineering studies (current/recent)

Job description

John Deere Queensland is seeking a Senior Machine Support Specialist to join the ANZ Aftermarket & Customer Support team. You will investigate equipment enquiries and deliver practical technical solutions to strengthen dealer capability and support customer uptime.

This role may suit an experienced technician, or engineering student with strong mechanical aptitude and genuine interest in equipment technology.