John Deere Combines Tech Support & Training Lead

AFGRI Equipment; City Of Swan; On-site; AUD 90,000 - 120,000; Full time

Job summary

AFGRI Equipment, a leading John Deere dealer in Western Australia, seeks a Technical Support Specialist focused on combines and training delivery. The role involves training staff on John Deere equipment, developing CDI credentials, and coordinating training events across branches.

You will mentor apprentices and service technicians, support field technicians, and maintain knowledge of Precision Ag technology. Strong communication and teamwork are essential.

Qualifications

• John Deere equipment and systems experience is a must.
• Experience with mechanical, electrical and hydraulic systems used in repair of ag and turf equipment.
• Ability to analyse, interpret and relay information in a timely manner.
• Strong communication and teamwork skills.

Responsibilities

• Train staff on John Deere and premium equipment.
• Develop as John Deere CDI and deliver approved training.
• Set up and prepare training events and support factory training.
• Mentor Apprentices and Service Technicians.
• Support technicians remotely and in-field with diagnosis and repair.
• Maintain knowledge of John Deere equipment and Precision Ag Technology.
• Use Expert Connect for communications.
• Provide support within the team for DTAC/CCMS.
• Communicate bulletins and DTAC/DPAC solutions to branches.
• Maintain cooperation with all departments and customer relations.
• Coordinate with service managers to track Product Improvement Programs.
• Ensure New Model Qualifications on supported equipment are met.
• Execute other duties as assigned by management.

Skills

John Deere equipment experience

ServiceADVISOR/Service Center

Mechanical knowledge

Electrical systems knowledge

Hydraulic systems knowledge

Analytical thinking

Teamwork

Time management

Willing to travel

Tools

ServiceADVISOR/Service Center

Job description

AFGRI Equipment, a leading John Deere dealer in Western Australia, seeks a Technical Support Specialist focused on combines and training delivery. The role involves training staff on John Deere equipment, developing CDI credentials, and coordinating training events across branches.

You will mentor apprentices and service technicians, support field technicians, and maintain knowledge of Precision Ag technology. Strong communication and teamwork are essential.