Technical Support Specialist

Attio; Wagga Wagga; On-site; AUD 60,000 - 90,000; Full time

Job summary

Hutcheon & Pearce’s TECSight team is seeking a Technical Support Specialist to support John Deere technology across NSW. You’ll diagnose issues remotely, monitor machinery, and guide technicians through technical challenges, enabling customers to maximise uptime and performance.

Join a dynamic team that combines remote diagnostics, precision agriculture, and data-driven support to keep John Deere machines productive.

Responsibilities

• Remote diagnostics: Assist branch technicians and customers to diagnose machine faults and identify practical solutions.
• Precision Ag support: Provide support with displays, receivers, rate controllers and other John Deere AMS technology.
• Machine monitoring: Proactively monitor customer machines, uptime alerts and connectivity issues and take action before small issues become bigger problems.
• Technical support: Provide remote technical assistance to branches and customers across our NSW network.

Job description

• What Technical Support Specialist Jobs are in...

John Deere Technical Support Specialist | TECSight

John Deere Technical Support Specialist | TECSight Full-Time | Rotational On-Call Roster | Flexible NSW Location Ready to take your technical career in a new direction?

Are you an experienced Agricultural, Construction or Forestry Technician looking for your next challenge? Want to step away from the physical demands of the tools while still using your technical knowledge, diagnostic skills and experience to solve real-world machinery problems? This could be your next career move.

Join Hutcheon & Pearce’s TECSight team and help keep John Deere machinery operating at its best through remote diagnostics, precision agriculture technology, machine monitoring and expert technical support.

What is TECSight?

TECSight is a specialist service provided by Hutcheon & Pearce that delivers fast, expert support for John Deere technology and machinery across NSW. Our TECSight specialists combine remote diagnostics, machine monitoring, precision agriculture, data and technical expertise to help customers and branch teams identify issues, optimise machinery and keep equipment productive. You’ll work closely with customers, technicians and branch teams, providing technical support and helping them get the most from the technology in their machines.

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The Opportunity

As a TECSight Technical Support Specialist, you’ll use your existing technical experience in a new environment where technology, diagnostics and problem-solving are at the centre of your day. You’ll support our branches and customers across NSW, helping diagnose machine issues remotely, monitor machine performance, support Precision Ag technology and guide technicians and customers through technical challenges.

This is an opportunity to build your expertise in John Deere technology, precision agriculture and remote diagnostics , while remaining closely connected to the machinery and customers you know. What you’ll be doing

• Remote diagnostics: Assist branch technicians and customers to diagnose machine faults and identify practical solutions.
• Precision Ag support: Provide support with displays, receivers, rate controllers and other John Deere AMS technology.
• Machine monitoring: Proactively monitor customer machines, uptime alerts and connectivity issues and take action before small issues become bigger problems.
• Technical support: Provide remote technical assistance to branches and customers across our NSW network.
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