Senior Machine Support Specialist

John Deere GmbH & Co. KG; Brisbane; On-site; AUD 95,000 - 120,000; Full time

Job summary

John Deere Crestmead, Queensland is seeking a Senior Machine Support Specialist to join our ANZ Aftermarket & Customer Support team. You will investigate equipment enquiries, diagnose complex mechanical, electrical and hydraulic issues, and deliver practical technical solutions to customers and dealers.

You will lead field support activities, coach dealers in using Service Center and CCMS, and collaborate across design engineering and manufacturing to drive product improvements and uptime.

Qualifications

• Technician experience with agricultural, construction or heavy equipment.
• Strong mechanical aptitude and interest in equipment technology.
• Ability to diagnose problems logically and interpret technical information.
• Clear written and verbal communication.
• Collaborative approach with stakeholders.

Responsibilities

• Lead the diagnosis and resolution of complex mechanical, electrical and hydraulic machine issues with dealers and factory partners.
• Investigate technical problems, identify root causes and document clear solutions in the relevant support databases.
• Connect issues with the right teams across design engineering, product support, technical authoring and manufacturing to drive resolution.
• Act as the unit DTAC lead, providing technical guidance and workflow direction to other Machine Support Specialists.
• Collect field failure data when required and translate evidence into useful input for factory problem-solving and product improvement.
• Coach dealers in the effective use of Service Center and CCMS to strengthen technical self-sufficiency.
• Deliver practical technical training to dealer and internal teams.

Skills

Mechanical aptitude

Problem solving

Written and verbal communication

Team collaboration

Education

Engineering studies or related degree

Engineering student or recent graduate

Job description

Senior Machine Support Specialist

Crestmead, Queensland | Office-based | Domestic travel, with some international travel

We are recruiting for a Senior Machine Support Specialist. The purpose of this role is to solve complex machine issues, strengthen dealer capability and help shape product improvements that support customer uptime.

About John Deere

Integrity. Quality. Humanity. Commitment. Innovation.

At John Deere, we run so life can leap forward. Guided by our values, we create solutions that help feed, build and care for the world. We empower our people to think differently, contribute ideas and make a meaningful impact for our customers and communities.

Job Grade: 07
Hiring Manager: William Plunkett

The Opportunity

We're looking for a Senior Machine Support Specialist to Join our ANZ Aftermarket & Customer Support team to investigate equipment enquiries and help deliver practical technical solutions.

You may be an experienced technician with John Deere, agricultural machinery, construction equipment or have heavy-equipment exposure. Alternatively, you could be an engineering student or recent graduate with strong mechanical aptitude and a genuine interest in equipment technology.

What matters most is your ability to understand how equipment works, investigate problems logically and communicate useful technical information.

What You'll Do

• Lead the diagnosis and resolution of complex mechanical, electrical and hydraulic machine issues with dealers and factory partners.
• Investigate technical problems, identify root causes and document clear solutions in the relevant support databases.
• Connect issues with the right teams across design engineering, product support, technical authoring and manufacturing to drive resolution.
• Act as the unit DTAC lead, providing technical guidance and workflow direction to other Machine Support Specialists.
• Collect field failure data when required and translate evidence into useful input for factory problem-solving and product improvement.
• Coach dealers in the effective use of Service Center and CCMS to strengthen technical self-sufficiency.
• Deliver practical technical training to dealer and internal teams.

What Will Make You Successful

You'll bring practical curiosity, sound problem-solving skills and the confidence to work through technical challenges.

You'll bring:

• Technician experience with agricultural, construction or heavy equipment, or current/recent engineering studies.
• Strong mechanical aptitude and an interest in machinery.
• The ability to diagnose problems logically and interpret technical information.
• Clear written and verbal communication.
• A collaborative approach to working with stakeholders.
• A willingness to learn John Deere products, systems and processes.

Direct John Deere product experience would help you get up to speed quickly, but candidates with relevant transferable technical capability are encouraged to apply.

What Will You Learn?

You'll develop practical knowledge of John Deere equipment, product-support processes and technical systems while working alongside experienced technical specialists.

You do not need to know every John Deere system on day one. This role suits someone who can bring core mechanical and problem-solving capability while continuing to build product knowledge.

Why Join Us?

• Build a career where you can grow, make an impact and be supported to do your best work.
• A friendly and inclusive culture where employee wellbeing matters.
• Professional development, including education and training.
• 16 weeks paid parental leave for new parents.
• Purchase leave and paid community leave.
• Health, safety and wellbeing programs.

Applications close: 15 Nov 2026

Note: Appropriate work authorisations are required in this country prior to application. The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.