Senior IT Support Technician - Hybrid + Gym Membership

Fitness And Lifestyle Group Bidco Pty Ltd; Brisbane; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Gym membership for self and a friend

Hybrid work model (60/40 office/WFH)

Modern open-plan office with onsite-c{

Café access

Anniversary leave days

Recognition of Service program

Employee discounts program

Employee Assistance Program

Job summary

Fitness and Lifestyle Group is seeking a Senior IT Support Technician to keep our clubs and offices running with reliable technology. You will act as a trusted technical partner, resolve issues across desktop, applications, and mobile platforms, and ensure CRM and HCM systems stay stable and intuitive for frontline teams.

You’ll drive technology pilots, own incidents end-to-end, and collaborate with vendors and internal specialists to improve processes and deliver impactful outcomes.

Qualifications

• Relevant tertiary IT qualifications and certification or related discipline OR equivalent industry experience (3+ years).
• Experience working with HCM and/or CRM platforms.
• Microsoft Certifications or relevant experience.
• Excellent customer-facing and communication skills.
• Ability to contribute effectively as part of a project team, supporting application/system rollouts, and resolving systemic issues.
• Experience monitoring systems, collecting metrics, and producing insightful reports to drive improvements.
• Experience collaborating with vendors and coordinating support teams for onsite investigations and issue resolution.
• Experience troubleshooting within Workday
• Experience troubleshooting within Salesforce

Responsibilities

• Act as the primary escalation point for the Service Desk team, providing advanced troubleshooting and resolution for complex issues.
• Diagnose and resolve hardware, software, systems, and network problems across a wide range of technologies.
• Troubleshoot Modern Workplace, Cloud, and Security-related issues, ensuring all appropriate steps are taken
• Deliver expert support for CRM and HCM systems, including issue resolution, user assistance, and process documentation.
• Take ownership of incidents from initial report through to resolution or handover, ensuring all cases are thoroughly documented and context-rich before escalation.
• Troubleshoot, investigate, and gather information on inflight IT projects, with a particular focus on the pilot phase of project rollouts.
• Identify project-related issues and work collaboratively with project implementor teams to secure timely resolutions.
• Serve as the Subject Matter Expert (SME) for newly onboarded projects, providing guidance and support throughout the rollout process.
• Highlight system gaps, unclear workflows, and configuration issues to drive ongoing improvements.
• Create and maintain internal knowledge base articles to support Service Desk Agents and ensure consistency in support delivery.
• Ensure documentation is regularly reviewed and updated to reflect current systems, processes, and contact information.
• Provide mentorship and training to Service Desk team members to uplift capability and knowledge.
• Assist in the delivery of IT projects as directed by IT Leadership, contributing technical expertise and support.

Skills

Customer service

Communication

Problem solving

Team collaboration

Growth mindset

Education

IT qualification

Tools

Workday

Salesforce

Microsoft Certifications

Job description

Fitness and Lifestyle Group is seeking a Senior IT Support Technician to keep our clubs and offices running with reliable technology. You will act as a trusted technical partner, resolve issues across desktop, applications, and mobile platforms, and ensure CRM and HCM systems stay stable and intuitive for frontline teams.

You’ll drive technology pilots, own incidents end-to-end, and collaborate with vendors and internal specialists to improve processes and deliver impactful outcomes.