Senior IT Support & Projects Specialist (CRM/HCM)

Fitness & Lifestyle Group; Brisbane; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Complementary gym memberships

Hybrid work model 60/40

Modern open-plan office with on-site C

Anniversary leave and Recognition of 3

People's Champion awards

Staff discounts with partner brands

Employee Assistance Program

Job summary

Fitness & Lifestyle Group is seeking a Senior IT Support Technician to keep club and office technology running, enabling seamless member experiences. You will be the trusted L2 partner across desktop, apps, and mobile, with a focus on CRM and HCM stability, adoption, and ongoing improvements.

You’ll drive project pilots, support rollouts, own incidents end-to-end, and collaborate with vendors and internal teams to ensure smooth delivery and lasting impact.

Qualifications

• Relevant tertiary IT qualifications and certification or related discipline OR equivalent industry experience (3+ years).
• Experience working with HCM and/or CRM platforms.
• Microsoft Certifications or relevant experience.
• Excellent customer-facing and communication skills.
• Ability to contribute effectively as part of a project team, supporting application/system rollouts, and resolving systemic issues.
• Experience monitoring systems, collecting metrics, and producing insightful reports to drive improvements.
• Experience collaborating with vendors and coordinating support teams for onsite investigations and issue resolution.
• Experience trouble shooting within Workday
• Experience troubleshooting within Salesforce

Responsibilities

• Act as the primary escalation point for the Service Desk team, providing advanced troubleshooting and resolution for complex issues.
• Diagnose and resolve hardware, software, systems, and network problems across a wide range of technologies.
• Troubleshoot Modern Workplace, Cloud, and Security-related issues, ensuring all appropriate steps are taken.
• Deliver expert support for CRM and HCM systems, including issue resolution, user assistance, and process documentation.

Skills

Workday

Salesforce

CRM platforms

Customer-facing skills

Project teamwork

Rollouts

Metrics reporting

Vendor coordination

Microsoft certifications

Education

Tertiary IT qualification

Tools

Workday

Salesforce

CRM platforms

Job description

Fitness & Lifestyle Group is seeking a Senior IT Support Technician to keep club and office technology running, enabling seamless member experiences. You will be the trusted L2 partner across desktop, apps, and mobile, with a focus on CRM and HCM stability, adoption, and ongoing improvements.

You’ll drive project pilots, support rollouts, own incidents end-to-end, and collaborate with vendors and internal teams to ensure smooth delivery and lasting impact.