Senior Support Technician — Client-Driven Infra Expert

First Focus; Adelaide; Presencial; AUD 60.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Coaching access

Flexible work

Paid study days

Mentoring program

Tesla car option

Social events

Descripción de la vacante

First Focus is seeking a Senior Support Technician to be the trusted hands-on expert for key clients, solving complex problems and mentoring juniors while keeping environments humming.

You’ll work across Windows Server, AD/Azure, M365, backups, and hybrid cloud setups, collaborating with senior engineers to deploy smart solutions and build lasting client relationships. This role blends deep tech with strong communication and hands-on problem solving.

Formación

• Deep infrastructure knowledge from desktop to firewall
• Strong grasp of Windows Server, Azure AD, GPO, DNS, DHCP, and messaging platforms
• Experience with virtualization (Hyper-V, VMware) and backup tech (Veeam, Datto, StorageCraft)
• Excellent communication skills—clear, confident, and client-friendly
• A knack for complex problem-solving and ticket triage
• Familiarity with ConnectWise, Labtech, Kaseya, or similar tools
• A genuine desire to help, not just fix

Responsabilidades

• Being the calm voice and sharp mind clients turn to when things go sideways
• Solving problems across Microsoft AD, Azure, M365, Exchange, and Windows Server—sometimes before the client even knows there's a problem
• Supporting hybrid cloud setups like Azure, VMware, and Citrix with the finesse that makes junior techs take notes
• Diagnosing issues across desktops, servers, networks, and backups
• Jumping into project deployments when required—no hand-holding needed
• Building strong relationships with key clients so they ask for you by name
• Collaborating with senior engineers and solutions experts to keep environments clean, secure, and humming

Conocimientos

Windows Server

Azure AD

M365

Exchange

Networking

Troubleshooting

Communication

Herramientas

ConnectWise

Labtech

Kaseya

Descripción del empleo

First Focus is seeking a Senior Support Technician to be the trusted hands-on expert for key clients, solving complex problems and mentoring juniors while keeping environments humming.

You’ll work across Windows Server, AD/Azure, M365, backups, and hybrid cloud setups, collaborating with senior engineers to deploy smart solutions and build lasting client relationships. This role blends deep tech with strong communication and hands-on problem solving.