Senior IT Support Technician – Hybrid, CRM & Cloud Expert

Fitness & Lifestyle Group; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Goodlife Gym Membership

Hybrid work model

Employee discounts and recognition

Job summary

Fitness & Lifestyle Group in Brisbane's West End is seeking a Senior IT Support Technician to keep clubs and offices running with reliable technology, focusing on CRM and HCM systems, desktop, application and mobile support. You will own incidents end-to-end and support project pilots and rollouts across the business.

You will collaborate with club teams, vendors, and internal specialists to improve processes, mentor Service Desk staff, and ensure secure, scalable IT operations in a hybrid work

Qualifications

• Relevant IT qualifications and/or related discipline (3+ years)
• Experience with HCM and/or CRM platforms
• Microsoft Certifications or relevant experience
• Excellent customer-facing and communication skills
• Ability to contribute effectively in project teams and support rollouts
• Experience monitoring systems and producing insights to drive improvements
• Experience coordinating with vendors for onsite investigations

Responsibilities

• Act as primary escalation for complex issues; diagnose hardware, software, systems and network problems.
• Deliver expert support for CRM and HCM systems and document processes.
• Own incidents from report to resolution, ensuring thorough context is captured.
• Support IT projects, pilots and rollouts; act as SME for onboarded projects.
• Create and maintain internal knowledge base articles for Service Desk agents.
• Mentor and train Service Desk team; contribute to IT leadership as needed

Skills

HCM/CRM platforms

Microsoft Certifications

Customer service

Project teamwork

System monitoring

Vendor coordination

Workday experience

Salesforce experience

Education

Tertiary IT qualifications

Job description

Fitness & Lifestyle Group in Brisbane's West End is seeking a Senior IT Support Technician to keep clubs and offices running with reliable technology, focusing on CRM and HCM systems, desktop, application and mobile support. You will own incidents end-to-end and support project pilots and rollouts across the business.

You will collaborate with club teams, vendors, and internal specialists to improve processes, mentor Service Desk staff, and ensure secure, scalable IT operations in a hybrid work