Senior IT Support Technician | Brisbane, West End

Fitness And Lifestyle Group Bidco Pty Ltd; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Job summary

Fitness And Lifestyle Group Bidco Pty Ltd in Brisbane is seeking a Senior IT Support Technician to keep our clubs and offices running with reliable technology. You’ll provide L3 support across desktop, applications and mobile platforms, ensuring CRM and HCM systems stay stable and user-friendly.

You'll lead incidents end-to-end, collaborate with Modern Workplace, Cloud and Security teams, and help pilot new technologies across the business.

Job description

Fitness And Lifestyle Group Bidco Pty Ltd 2.9 View all jobs

As a Senior IT Support Technician, you’ll play a vital role in keeping Fitness & Lifestyle Group’s clubs and support offices running at their best, ensuring our teams have reliable, seamless technology so they can focus on delivering exceptional member experiences.

Acting as a trusted technical partner, you’ll use your L3 support expertise to resolve issues across desktop, applications, and mobile platforms. Your work will directly enable our frontline teams to operate efficiently, with a strong focus on keeping our CRM and HCM systems stable, intuitive, and ready to support the moments that matter most for our members and people.

You’ll also be instrumental in bringing new technology to life across the business. Supporting project pilots and rollouts, you’ll identify and solve issues early, capture real user insights, and translate them into clear, actionable outcomes for delivery teams. By owning incidents end-to-end, you’ll help remove friction, reduce disruption, and keep projects moving forward—ensuring successful adoption and lasting impact.

Collaboration sits at the heart of this role. You’ll work closely with club teams, frontline staff, vendors, and internal specialists to build confidence in our systems and create a smooth, connected experience across the business. Along the way, you’ll spot opportunities to improve processes, close system gaps, and drive smarter, more efficient ways of working.

You’ll also act as a key escalation point, bridging IT Support with our Modern Workplace, Cloud, and Security teams, helping to ensure alignment, continuity, and a culture of continuous improvement.

This role is perfect for someone who is motivated by impact; Someone who enjoys solving problems, enabling others to succeed, and playing a hands-on role in delivering technology that genuinely improves how people work every day.

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Fitness and Lifestyle Group (FLG) is Asia-Pacific's largest diversified fitness, health and wellness group. We truly make a meaningful, positive impact on people's lives through innovative and diversified fitness, health and wellness offerings across physical and digital platforms.

Our portfolio of globally recognised brands includes Fitness First Australia, Barry's Bootcamp, Goodlife Health Clubs Australia, Jetts, and Zap. With 500+ physical locations across Australia, New Zealand, Singapore, and Thailand FLG currently helps almost a million people live healthier and more active lives.

Fitness and Lifestyle Group (FLG) is Asia-Pacific's largest diversified fitness, health and wellness group. We truly make a meaningful, positive impact on people's lives through innovative and diversified fitness, health and wellness offerings across physical and digital platforms.

Our portfolio of globally recognised brands includes Fitness First Australia, Barry's Bootcamp, Goodlife Health Clubs Australia, Jetts, and Zap. With 500+ physical locations across Australia, New Zealand, Singapore, and Thailand FLG currently helps almost a million people live healthier and more active lives.

What can I earn as an IT Support Technician