Hybrid IT Support Technician — Azure, AD & Cloud

First Focus; Canberra; Hybrid; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Tesla car option

Uprise coaching

Hybrid work

Mentoring program

MAD Council

Regular social events

Job summary

First Focus in Australia is seeking an experienced IT support engineer to join a hybrid onsite/service desk role, covering AD, Azure, M365, servers, and network tasks.

You'll split time between desk support and on-site visits, with 10 paid training days, certs = pay rise, and a culture that values curious, collaborative engineers. A Tesla option and coaching programs are part of the package.

Qualifications

• Experience with AD (Azure) and end-user support across Windows environments.
• Strong knowledge of Windows Server, Exchange, and cloud platforms.
• Comfort across the stack from desktop to firewall and network basics.
• Experience with ticketing systems and delivering excellent user support.

Responsibilities

• Resolve tickets across Microsoft AD, Azure, M365 and Exchange.
• Troubleshoot desktops, servers, firewalls and networks as required.
• Support cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS.
• Participate in project deployments and hybrid onsite work as needed.
• Collaborate with senior engineers to keep environments lean and stable.

Skills

Azure AD

Windows Server

End-user support

Ticketing systems

Communication

Hybrid onsite

Tools

Hyper-V

Citrix

AWS

Job description

First Focus in Australia is seeking an experienced IT support engineer to join a hybrid onsite/service desk role, covering AD, Azure, M365, servers, and network tasks.

You'll split time between desk support and on-site visits, with 10 paid training days, certs = pay rise, and a culture that values curious, collaborative engineers. A Tesla option and coaching programs are part of the package.