Senior Support Technician - Client-Focused Infra Expert

First Focus; Melbourne; Hybrid; AUD 90,000 - 100,000; Full time

Benefits offered by this job

Tesla company car option (conditions)

Job summary

First Focus is seeking a Senior Support Technician to act as the trusted face for clients, solving complex infrastructure problems while mentoring juniors and maintaining hands-on technical work. You will join a growing MSP known for supporting clients across Australia, New Zealand, and the Philippines, with a culture centered on skilled people and strong client relationships.

You will handle a broad range of tech—from Microsoft AD and Azure to VMware and backup solutions—delivering reliable,

Qualifications

• Strong Windows Server and Azure AD knowledge.
• Experience with Microsoft 365 and Exchange administration.
• Solid networking fundamentals and backup technologies.

Responsibilities

• Be the calm voice and sharp mind for clients when issues arise.
• Troubleshoot across AD, Azure, M365, Exchange, and Windows Server.
• Support hybrid cloud setups like Azure, VMware, and Citrix with professional finesse.
• Diagnose complex issues across desktops, servers, networks, and backups.
• Lead project deployments when required without hand-holding.

Skills

Windows Server

Azure AD

M365

Exchange

Networking basics

Hyper-V

VMware

Backup technologies

Ticket triage

Communication skills

Tools

ConnectWise

Labtech

Kaseya

Job description

First Focus is seeking a Senior Support Technician to act as the trusted face for clients, solving complex infrastructure problems while mentoring juniors and maintaining hands-on technical work. You will join a growing MSP known for supporting clients across Australia, New Zealand, and the Philippines, with a culture centered on skilled people and strong client relationships.

You will handle a broad range of tech—from Microsoft AD and Azure to VMware and backup solutions—delivering reliable,