Senior IT Support Engineer — MSP, Hybrid & Client-Focused

Council Jobs; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Onsite client engagements

Job summary

Council Jobs in Queensland is seeking a Support Engineer to join our MSP team, delivering frontline IT support, troubleshooting issues and collaborating with a service-minded group to improve client outcomes.

The role requires MSP experience, at least 1 year in MSP and 2+ years IT experience; a Bachelor’s degree in IT is valued. The role includes hybrid work with onsite client engagements and a focus on customer service and problem-solving.

Qualifications

• MSP experience and strong IT background.
• Minimum 1+ years MSP experience required.
• Minimum 2+ years IT experience essential.
• Demonstrated ability to work under pressure with clear prioritisation and communication.
• Willingness to grow and invest in your development.
• Bachelor’s degree in IT or equivalent valued; MSP familiarity preferred.

Skills

MSP experience

IT support

Strong communication

Problem solving

Customer service

Education

Bachelor's degree in IT or equivalent

Tools

HaloPSA

Rewst

N-able

NinjaRMM

Job description

Council Jobs in Queensland is seeking a Support Engineer to join our MSP team, delivering frontline IT support, troubleshooting issues and collaborating with a service-minded group to improve client outcomes.

The role requires MSP experience, at least 1 year in MSP and 2+ years IT experience; a Bachelor’s degree in IT is valued. The role includes hybrid work with onsite client engagements and a focus on customer service and problem-solving.