Level 2 MSP Service Desk Engineer - Hybrid (Brisbane)

MIACOR IT; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

MIACOR IT in Brisbane is seeking a Level 2 Service Desk Engineer to join our office-based support team. You will handle remote and on-site IT issues for a diverse client base, log incidents, resolve tickets, and contribute to knowledge base articles. Travel to client sites around greater Brisbane is required from time to time.

You'll work closely with our MSP clients, use ITSM tools, and maintain strong communication with users. A proactive, customer-focused approach is essential.

Qualifications

• 2–3 years in a helpdesk or technical support role.
• Experience with Windows, Microsoft 365, and Google Workspace.
• Familiarity with ITSM and RMM tools.
• Excellent problem-solving and customer-focused mindset.
• Strong written and verbal communication skills.

Responsibilities

• Provide remote and on-site IT support to clients.
• Log all service desk interactions in the ITSM platform and resolve tickets.
• Escalate complex issues to higher-level support when needed.
• Assist with setup and support of user accounts, including email and VPN.
• Create and maintain knowledge base articles to improve processes.
• Occasional onsite visits to client locations within the greater Brisbane area.

Skills

Helpdesk experience

Customer service

Strong communication

Learning agility

Problem solving

Education

CompTIA A+

ITIL Foundation

Microsoft Fundamentals (MS-900)

Tools

ConnectWise

Autotask

Windows OS

Microsoft 365

Google Workspace

RMM tools

Job description

MIACOR IT in Brisbane is seeking a Level 2 Service Desk Engineer to join our office-based support team. You will handle remote and on-site IT issues for a diverse client base, log incidents, resolve tickets, and contribute to knowledge base articles. Travel to client sites around greater Brisbane is required from time to time.

You'll work closely with our MSP clients, use ITSM tools, and maintain strong communication with users. A proactive, customer-focused approach is essential.