Field IT Support Engineer – Onsite & Remote

Unisys; Australia; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Unisys is seeking an IT support specialist in Australia to deliver onsite and remote desktop support, handle basic installations, and assist with IMAC activities across client environments.

The role emphasizes strong troubleshooting, customer service, and teamwork, with a baseline security clearance and a willingness to learn new technologies and certifications. Equal opportunity employer, committed to compliance and quality service.

Qualifications

• At least Baseline Security Clearance and a High School Diploma or equivalent.
• Up to 1 year of experience in IT support, desktop support, field services, or a related technical role.
• Basic understanding of computer hardware, software, operating systems, and peripherals.
• Strong troubleshooting, communication, and customer service skills.
• Ability to follow documented processes and work effectively in a team.
• Willingness to learn new technologies and complete required technical certifications.
• Customer-focused mindset with strong attention to detail and problem-solving abilities.

Responsibilities

• Provide onsite and remote support for desktops, laptops, monitors, and peripheral devices.
• Perform basic installation, maintenance, troubleshooting, and repair of IT equipment.
• Support IMAC activities across client environments.
• Assist with network, server, device, and application testing activities.
• Ensure timely resolution of service requests while meeting SLA commitments.
• Maintain accurate documentation and ticket updates within the service management system.
• Deliver a high level of customer service and ensure client satisfaction.
• Follow established operational procedures, compliance requirements, and technical standards.

Skills

IT support

Desktop support

Remote support

Field services

Troubleshooting

Customer service

Education

High School Diploma or equivalent

Baseline Security Clearance

Job description

Unisys is seeking an IT support specialist in Australia to deliver onsite and remote desktop support, handle basic installations, and assist with IMAC activities across client environments.

The role emphasizes strong troubleshooting, customer service, and teamwork, with a baseline security clearance and a willingness to learn new technologies and certifications. Equal opportunity employer, committed to compliance and quality service.