Construction Manager

Kingston Building Australia; Brisbane; On-site; AUD 120,000 - 180,000; Full time

Job summary

KBA Insurance Repairs in Brisbane is seeking a Construction Manager to oversee Work In Progress (WIP) claims, coordinating with internal repairs teams to ensure jobs progress, risks are identified early, and service delivery meets expectations.

The role requires outstanding communication, organisation, and KPI-driven leadership to drive timely claim resolutions, strong stakeholder management, and continuous improvement across the team.

Qualifications

• Communication – top level verbal & written ability.
• Preparation – review entire claim to ensure a successful repair.
• Organisation – fast paced role requires strong organisational skills.
• KPIs – strong understanding of KPIs to set the team up for success.

Responsibilities

• Coordinate WIP escalations with Client Relationship Team and define scope.
• Minimise delays by assessing escalations and coordinating actions.
• Represent the business at site meetings with clients, insurers and trades.
• Lead site meetings with clear outcomes and assigned responsibilities.
• Run weekly WIP review meetings with RCs and Supervisors.
• Ensure follow-up on agreed actions by RCs and Supervisors.
• Monitor WIP KPIs including repair life, cycle times, and costs.
• Identify risks of SLA breaches and implement recovery plans.
• Provide guidance to RCs and Supervisors on technical and operational issues.
• Escalate major risks to senior management with recommended solutions.
• Maintain accurate claim records in the management system.
• Build relationships with insurers, customers, trades and suppliers.
• Foster proactive communication, accountability and continuous improvement.
• Analyse WIP trends to improve processes and customer satisfaction.

Skills

Communication

Preparation

Organisation

KPIs

Job description

KBA Insurance Repairs is one of Australia’s leading builders specialising in insurance repairs. Trusted by major insurers, we manage the full claim lifecycle — delivering high-quality, cost-effective outcomes with a strong focus on customer experience.

We’re known for getting things done — fast, efficiently, and to a high standard.

The Opportunity

This is a predominantly office-based role working really closely with our internal repairs teams. You as our Construction Manager will be responsible for the effective management and oversight of all Work in Progress (WIP) claims within their portfolio, ensuring jobs continue to progress efficiently, risks are identified early, and service delivery expectations are consistently met.

Key responsibilities include:

Work closely with our Client Relationship Team, act as the primary point of contact for all escalations relating to WIP jobs that require scope or methodology.

Assess escalated matters and coordinate appropriate actions to minimise delays and achieve timely claim resolution.

Attend site meetings for complex, high value, or escalated claims, representing the business professionally with clients, insurers, builders, and other stakeholders.

Lead and facilitate site meetings where required, ensuring clear outcomes, agreed actions, and documented responsibilities.

Conduct weekly WIP review meetings with Repair Coordinators (RCs) and Supervisors to monitor job progression, identify roadblocks, and establish clear action plans.

Hold RCs and Supervisors accountable for agreed actions and ensure follow up on outstanding items.

Monitor WIP performance against key performance indicators, including repair life, cycle times, customer service outcomes, and financial targets.

Identify jobs at risk of exceeding service level agreements or client expectations and implement recovery strategies.

Provide guidance and support to RCs and Supervisors in resolving technical, operational, and customer issues.

Escalate significant risks, client concerns, or operational issues to senior management where appropriate, together with recommended solutions.

Ensure all claim records, actions, and communications are accurately documented within the claims management system.

Build and maintain strong working relationships with insurers, customers, trades, suppliers, and internal stakeholders to facilitate efficient claim outcomes.

Drive a culture of proactive communication, accountability, and continuous improvement across the team.

Analyse WIP trends and identify opportunities to improve processes, reduce repair life, and enhance customer satisfaction.

What you MUST bring!

• Communication – Top level verbal & written to keep all parties well informed
• Preparation – Demonstrable ability to review & understand entire claim to ensure a successful repair
• Organisation – A fast paced role will require a strong level of organisation is most definitely required.
• KPIs – Strong understanding of KPIs to set the team up for success

Skills & Abilities (Not limited to):

• People skills are essential
• Professional & Organised
• Attention to detail while managing time efficiently
• Valued & active member of a team culture
• Driven to succeed while working independently
• Experience - Site Supervisor or Project Manager ideal - Insurance industry (Preferred)
• Managing project schedules and project financials.