Senior Housing & Outreach Officer (Frontline)

Queensland Government; Beaudesert; On-site; AUD 65,000 - 90,000; Full time

Job summary

Queensland Government seeks a hands-on, community-focused role in Housing and Homelessness Services. The position supports people at risk of homelessness through housing assistance, outreach, and coordinated services, across office, phone, and in-field settings.

Based in Logan, it is a permanent, full-time opportunity with diverse community engagement and safety responsibilities. The successful applicant will work across settings, including outreach and in-person visits, to connect clients with

Qualifications

• Class C driver's licence.
• Travel will be required, including overnight travel.
• Applications to remain current for 12 months.

Responsibilities

• Respond appropriately and sensitively to people experiencing homelessness or preparing to transition from supported accommodation, focusing on individual housing needs.
• Approve high and very high need social housing applications and transfers, and support quality assurance of assessments.
• Build effective relationships with stakeholders to improve customer outcomes and processes, and manage formal complaints to support resolution.
• Supervise team activities and delegate as required, including monitoring workload and reporting.
• Work primarily in the field, meeting with customers in various settings and managing risk and safety considerations.
• Contribute to workplace safety practices as part of day-to-day operations.

Skills

Communication

Stakeholder relations

Judgement under pressure

Team supervision

Job description

Queensland Government seeks a hands-on, community-focused role in Housing and Homelessness Services. The position supports people at risk of homelessness through housing assistance, outreach, and coordinated services, across office, phone, and in-field settings.

Based in Logan, it is a permanent, full-time opportunity with diverse community engagement and safety responsibilities. The successful applicant will work across settings, including outreach and in-person visits, to connect clients with