Housing Pathways Officer (Frontline Services)

Queensland Government; Ipswich City; On-site; AUD 75,000 - 105,000; Full time

Job summary

Queensland Government in Ipswich is seeking a Pathways Officer to connect individuals and families facing homelessness with housing and support services. Based in Ipswich, the role is a permanent flexible full-time position within Housing and Homelessness Services.

You will assess needs, engage with place-based partners, and contribute to coordinated responses, while maintaining strong relationships with community organisations and government partners to improve housing outcomes across

Qualifications

• Experience advising on housing solutions.
• Strong communication with diverse communities.
• Ability to build networks with agencies and partners.

Responsibilities

• Assess and respond to customer needs including immediate and longer-term housing options.
• Work with place-based stakeholders to help homelessness clients access housing and support.
• Build productive networks with community organisations, support agencies and local government.
• Contribute to local initiatives improving service coordination.
• Advise regional management on housing and homelessness service outcomes.

Skills

Judgement

Relationship-building

Problem-solving

Communication

Stakeholder engagement

Job description

Want to do work that makes a real difference every day? This Pathways Officer role helps people experiencing or at risk of homelessness connect with the housing and support they need, when they need it most. The position works closely with local services, community organisations and government partners to create practical housing pathways and coordinated responses for individuals and families. Based in Ipswich, this is a permanent flexible full-time opportunity to contribute to a fairer housing system and stronger outcomes for Queensland communities.

Are you looking for a role where you can combine strong judgement, relationshipbuilding and practical problem-solving to support people with immediate and longerterm housing needs? As a Pathways Officer with Housing Outreach Mobile Engagement (HOME), you will help provide coordinated multi-agency assistance to individuals and families experiencing, or at risk of, homelessness.

This is a permanent flexible full-time opportunity based in Ipswich within Housing and Homelessness Services. The role contributes to the department's work delivering housing assistance and homelessness support services that make a real difference to Queenslanders.

In This Role, You Will

• assess and respond to customer needs, including immediate and longer-term housing needs, and help customers understand the assistance options available to them


• work with place-based stakeholders to support people experiencing homelessness to access suitable housing options and relevant support services


• build and maintain productive networks with community organisations, support agencies, temporary accommodation providers, local government and other government partners


• contribute to local initiatives that strengthen service connections and improve coordinated responses


• provide advice to regional management and key stakeholders on issues affecting housing and homelessness service outcomes

This Role May Suit Someone Who

communicates clearly and respectfully with people from diverse backgrounds

• builds strong working relationships and collaborates effectively with customers and stakeholders


• brings sound analytical skills and experience in advising on housing solutions


• demonstrates professional, ethical and culturally sensitive behaviour


• can adapt to changing customer needs and manage competing demands in a balanced way

A Class C driver's licence is required, and travel, including overnight travel, will be part of the role.

Applications will remain current for 12 months.

Occupational group

Community Care