Senior Housing Officer (Frontline Services)

Queensland Government; Beaudesert; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Queensland Government seeks a hands-on, community-focused role in Housing and Homelessness Services. The position supports people at risk of homelessness through housing assistance, outreach, and coordinated services, across office, phone, and in-field settings.

Based in Logan, it is a permanent, full-time opportunity with diverse community engagement and safety responsibilities. The successful applicant will work across settings, including outreach and in-person visits, to connect clients with

Qualifications

• Class C driver's licence.
• Travel will be required, including overnight travel.
• Applications to remain current for 12 months.

Responsabilités

• Respond appropriately and sensitively to people experiencing homelessness or preparing to transition from supported accommodation, focusing on individual housing needs.
• Approve high and very high need social housing applications and transfers, and support quality assurance of assessments.
• Build effective relationships with stakeholders to improve customer outcomes and processes, and manage formal complaints to support resolution.
• Supervise team activities and delegate as required, including monitoring workload and reporting.
• Work primarily in the field, meeting with customers in various settings and managing risk and safety considerations.
• Contribute to workplace safety practices as part of day-to-day operations.

Connaissances

Communication

Stakeholder relations

Judgement under pressure

Team supervision

Description du poste

Looking for a role where the work is hands-on, meaningful and community focused?

This opportunity supports people experiencing or at risk of homelessness by delivering practical housing assistance, outreach support and coordinated responses with partner services.

Working across the office, by phone and in the community, the role helps connect individuals and families with the housing and support they need at critical times. It contributes to the department's vision for a fair and sustainable housing system and delivers services that make a real difference to Queenslanders.

If you are seeking a role with purpose and impact, this opportunity may be the right fit.

As part of Housing and Homelessness Services, the role contributes to the department's vision for a fair and sustainable housing system and to services that make a real difference for Queenslanders.

Based in Logan, this is a permanent flexible full-time opportunity. The role works across a range of settings, including in person, by telephone, through correspondence, in the field and through outreach services in the community.

In This Role, The Successful Applicant Will

• Respond appropriately and sensitively to people experiencing homelessness or preparing to transition from supported accommodation, with a focus on understanding individual housing needs.
• Approve high and very high need social housing applications and transfers, and support quality assurance of application assessments.
• Build effective relationships with stakeholders to improve customer outcomes and processes, and manage formal internal and external complaints to support resolution.
• Supervise team activities and exercise delegation as required, including monitoring workload, addressing operational issues and reporting.
• Work primarily in the field, including meeting with customers who may be rough sleeping, in conditions that can be changeable and may require sound judgement, vigilance and risk management.
• Help maintain a strong workplace safety culture by ensuring workplace health and safety practices are part of day-to-day operations.

This role would suit someone who builds strong relationships, communicates clearly and brings sound judgement to complex situations. It offers the opportunity to deliver respectful, culturally responsive services that support better outcomes for people and communities.

Mandatory Requirements

Class C driver's licence.

Travel will be required, including overnight travel.

Applications to remain current for 12 months.

Occupational group Community Care