Housing Service Centre - Frontline Support Officer (Frontline Services)

Department of Housing & Public Works QLD; Cairns Regional; On-site; AUD 65,000 - 75,000; Full time

Job summary

Department of Housing & Public Works QLD – Cairns QLD is seeking a Business Support Officer to back the Housing Service Centre. You will help deliver housing and homelessness services, coordinating operations, and supporting financial and HR processes to keep services running smoothly for the Queensland community.

You will provide effective financial, human resources and business support, liaising with staff and stakeholders, and driving continuous improvement in administrative services.

Qualifications

• Adaptability to changing expectations and requirements.
• Ability to understand customers and stakeholders professionally.
• Clear written and verbal communication; team collaboration.
• Strong knowledge in administration and business support practices.
• Demonstrates ethical and culturally sensitive behaviour.

Responsibilities

• Develop, implement and maintain administrative systems including assets, facilities, finance, HR, reporting and business processes.
• Ensure timely, accurate responses to information requests and compliance with policies and audits.
• Provide high quality advice and support to Area Manager on assets, facilities, finance and HR management.
• Offer training and guidance in administrative activities to staff.
• Liaise with internal and external customers and stakeholders to maintain relationships.
• Contribute to continuous improvement of administrative support services for timely service.
• Support workplace health and safety policies as part of day-to-day operations.

Skills

Flexibility

Stakeholder engagement

Communication

Administration

Professional conduct

Job description

Department of Housing & Public Works QLD – Cairns QLD

Behind every great service is someone who makes it happen. As a Business Support Officer, you'll be the backbone of our Housing Service Centre, helping deliver essential housing and homelessness services that make a real difference in people's lives every day. From coordinating business operations and supporting financial and HR processes to improving systems and solving problems, no two days are the same. You'll work with a passionate team, build strong stakeholder relationships, and play a key role in ensuring our services run smoothly for the Queensland community. If you're organised, proactive and enjoy turning complexity into order, this is your chance to make an impact where it matters most.

Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us.

You will provide effective and high quality financial, human resources and business support to the Housing Service Centre.

What you will be doing:

• Develop, implement, and maintain effective administrative systems, including those relating to the management of assets, facilities, finance, human resources, reporting and business processes.


• Ensure timely and accurate responses to information requests and demonstrating compliance with policies, procedures, and audit requirements.


• Provide high quality advice and support to the Area Manager on the management of assets, facilities, financial and human resource management, reporting and business systems.


• Provide support, advice, and training in administrative activities to staff undertaking general administrative tasks as required.


• Liaise, consult, and maintain effective relationships with team members, internal and external customers and other stakeholders.


• Contributing to the continuous improvement of administrative support services to deliver a timely and quality service.


• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

The skills you will need include being able to:

• Demonstrate flexibility to changing expectations by proactively adapting own approach to reflect new requirements.


• Actively work to understand customers and stakeholders and engage in a professional and respectful manner to build productive relationships.


• Demonstrate clear and concise written and verbal communication and work collaboratively with others in a team environment.


• Demonstrate strong skills, knowledge and expertise in the areas of administration and business support practices, including human resource and financial management.


• Model professional, ethical, and culturally sensitive behaviour and consistently apply those standards to yourself and others.

Applications will remain current for 12 months.