Housing Service Centre - Frontline Support Officer (Frontline Services)

Queensland Government; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Queensland Government is seeking a Business Support Officer to underpin the Housing Service Centre, delivering essential housing and homelessness services and ensuring smooth operations. You will support financial, HR and business processes, coordinate operations and build strong stakeholder relationships.

You will contribute to system improvements, provide guidance to staff, and help maintain workplace safety in daily activities across the service centre.

Qualifications

• Demonstrates flexibility to changing expectations and adapts approach accordingly.
• Understands customers and stakeholders and builds productive relationships.
• Clear written and verbal communication and ability to work in a team.
• Strong skills in administration and business support including HR and finance management.
• Demonstrates professional, ethical and culturally sensitive behaviour.

Responsibilities

• Develop, implement and maintain effective administrative systems including assets, facilities, finance, HR, reporting and business processes.
• Ensure timely and accurate responses to information requests and compliance with policies and audit requirements.
• Provide high quality advice and support to the Area Manager on assets, facilities, financial and HR management and reporting.
• Provide support, advice and training in administrative activities to staff performing general tasks.
• Liaise, consult and maintain effective relationships with team members and stakeholders.
• Contribute to continuous improvement of administrative support services for timely, quality service.
• Support workplace safety culture and ensure WHS policies are applied in day-to-day operations.

Skills

Administrative systems

Asset management

Facilities management

Finance management

HR processes

Reporting

Stakeholder relationships

Business processes

Workplace safety

Job description

Behind every great service is someone who makes it happen. As a Business Support Officer, you'll be the backbone of our Housing Service Centre, helping deliver essential housing and homelessness services that make a real difference in people's lives every day. From coordinating business operations and supporting financial and HR processes to improving systems and solving problems, no two days are the same. You'll work with a passionate team, build strong stakeholder relationships, and play a key role in ensuring our services run smoothly for the Queensland community. If you're organised, proactive and enjoy turning complexity into order, this is your chance to make an impact where it matters most.

Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us.

You will provide effective and high quality financial, human resources and business support to the Housing Service Centre.

What You Will Be Doing

• Develop, implement, and maintain effective administrative systems, including those relating to the management of assets, facilities, finance, human resources, reporting and business processes.
• Ensure timely and accurate responses to information requests and demonstrating compliance with policies, procedures, and audit requirements.
• Provide high quality advice and support to the Area Manager on the management of assets, facilities, financial and human resource management, reporting and business systems.
• Provide support, advice, and training in administrative activities to staff undertaking general administrative tasks as required.
• Liaise, consult, and maintain effective relationships with team members, internal and external customers and other stakeholders.
• Contributing to the continuous improvement of administrative support services to deliver a timely and quality service.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

The Skills You Will Need Include Being Able To

• Demonstrate flexibility to changing expectations by proactively adapting own approach to reflect new requirements.
• Actively work to understand customers and stakeholders and engage in a professional and respectful manner to build productive relationships.
• Demonstrate clear and concise written and verbal communication and work collaboratively with others in a team environment.
• Demonstrate strong skills, knowledge and expertise in the areas of administration and business support practices, including human resource and financial management.
• Model professional, ethical, and culturally sensitive behaviour and consistently apply those standards to yourself and others.

Applications will remain current for 12 months.

Job Ad Reference: QLD/704118/26

Closing Date: Thursday, 29 October 2026

Occupational group Administration