Senior Ground Experience Commercial Lead

Qantas Group; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

Jetstar Airways Pty Ltd is seeking a Senior Commercial Specialist, Ground Experience to drive revenue growth and enhance customer engagement for Ground Experience products including car hire, airport transfers, parking and rideshare. You will deliver performance reporting, coordinate campaigns, and work with internal teams and external partners to scale new Ground Experience categories.

You will report to the Commercial Manager, Ground Experience and help develop and execute car hire strategy,

Qualifications

• Strong analytical and reporting skills with exposure to insights and market data.
• Experience in campaign management and digital marketing.
• Excellent stakeholder engagement skills with the confidence to hold partners accountable.
• Ability to manage multiple priorities and deliver under pressure.
• Familiarity with Power BI or similar reporting platforms is a plus.

Responsibilities

• Deliver monthly, quarterly and ad hoc performance reporting across products, partners, brands and markets.
• Monitor key performance drivers such as attach rate, conversion, and margin.
• Analyse customer behaviour and market trends to identify growth opportunities.
• Develop and execute Ground Experience campaigns with Digital Marketing and CRM teams.
• Review campaign performance and provide actionable recommendations.
• Coordinate activities across car hire RFP processes and submissions.
• Maintain relationships with Ground Experience partners and suppliers.
• Prepare partner performance packs and support reviews and negotiations.
• Manage invoicing and revenue reconciliation across Ground Experience streams.
• Support new product testing and partner integrations.

Skills

Analytical skills

Campaign management

Digital marketing

Stakeholder engagement

Commercial acumen

Education

Business/Commerce/Marketing degree (advantage)

Tools

Power BI

Adobe Analytics

Job description

Jetstar Airways Pty Ltd is seeking a Senior Commercial Specialist, Ground Experience to drive revenue growth and enhance customer engagement for Ground Experience products including car hire, airport transfers, parking and rideshare. You will deliver performance reporting, coordinate campaigns, and work with internal teams and external partners to scale new Ground Experience categories.

You will report to the Commercial Manager, Ground Experience and help develop and execute car hire strategy,