Ground Experience Commercial Lead — Growth & Partnerships

Jetstar Airways Pty Ltd

Melbourne

On-site

AUD 120,000 - 180,000

Full time

10 days ago

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Job summary

Jetstar Airways is seeking a Senior Commercial Specialist, Ground Experience, Melbourne to drive revenue growth and customer engagement across Ground Experience products including car hire, airport transfers, parking, rideshare and more. You will deliver performance reporting, coordinate campaigns, and collaborate with Digital Marketing, CRM and partner teams.

You will support the car hire strategy, conduct RFP processes, and help take new Ground Experience categories from testing to scale.

Qualifications

Strong analytical and reporting skills with exposure to insights and market data.
Strong commercial acumen and ability to translate data into actions.
Experience in campaign management and digital marketing.
Excellent stakeholder engagement and accountability with partners.
Ability to manage multiple priorities and deliver under pressure.
Comfort working with incomplete information in a new or growing product area.
Ability to prepare clear, well-structured analysis and papers that support strategy and tender processes.

Responsibilities

Deliver monthly, quarterly and ad hoc performance reporting across Ground Experience products, partners, brands and markets.
Monitor key performance drivers including attach rate, conversion, commission and margin.
Analyze customer behaviour, product performance and market trends to identify growth opportunities.
Develop and execute Ground Experience campaigns with Digital Marketing and CRM teams.
Review campaign performance and provide clear, actionable recommendations.
Coordinate car hire strategy development, business cases and related papers; manage car hire RFP processes.
Develop and maintain productive relationships with Ground Experience partners and suppliers.
Prepare partner performance packs and support renewals and negotiations.
Manage invoicing and revenue reconciliation across Ground Experience revenue streams.
Support new product testing, partner integrations and product enhancements.