Senior Commercial Lead, Ground Experience Growth

Qantas Airways; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Jetstar, part of the Qantas Group, is seeking a Senior Commercial Specialist for Ground Experience in Melbourne. You will drive revenue growth, shape campaigns and partnerships, and collaborate with Digital, Marketing, Technology and external partners to scale emerging ground products.

Reporting to the Commercial Manager, Ground Experience, you will deliver performance reporting, develop car hire strategies, support RFP processes and help bring new Ground Experience categories from testing

Qualifications

• Strong analytical and reporting skills, with exposure to insights and market data.
• Strong commercial acumen.
• Experience in campaign management and digital marketing.
• Excellent stakeholder engagement skills, with the confidence to hold partners accountable to agreed commitments.
• The ability to manage multiple priorities and deliver effectively under pressure.
• Comfort working with incomplete information in a new or growing product area.
• The ability to prepare clear, well-structured analysis and papers that support strategy and tender processes.

Responsibilities

• Deliver monthly, quarterly and ad hoc performance reporting across Ground Experience products and partners.
• Monitor key performance drivers such as attach rate, conversion, and margins.
• Analyse customer behaviour and market trends to identify growth opportunities.
• Develop and execute Ground Experience campaigns with Digital Marketing and CRM teams.
• Review campaign performance and provide actionable recommendations.
• Support car hire strategy development, business cases and RFP processes.
• Coordinate car hire RFP activities, requirements, submissions and evaluation materials.
• Maintain productive relationships with Ground Experience partners and suppliers.
• Prepare partner performance packs and support reviews, renewals and negotiations.
• Manage invoicing and revenue reconciliation across Ground Experience streams.
• Support new product testing, partner integrations and product enhancements.
• Conduct user acceptance testing for new technology functionality and system upgrades.

Skills

Analytical skills

Commercial acumen

Campaign management

Stakeholder engagement

Prioritization under pressure

Product strategy understanding

Tools

Power BI

Adobe

Job description

Jetstar, part of the Qantas Group, is seeking a Senior Commercial Specialist for Ground Experience in Melbourne. You will drive revenue growth, shape campaigns and partnerships, and collaborate with Digital, Marketing, Technology and external partners to scale emerging ground products.

Reporting to the Commercial Manager, Ground Experience, you will deliver performance reporting, develop car hire strategies, support RFP processes and help bring new Ground Experience categories from testing