Senior Ground Experience Commercial Lead

Qantas; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Jetstar is seeking a Senior Commercial Specialist, Ground Experience, to drive revenue growth and customer engagement across Ground Experience offerings such as car hire, transfers, parking and other emerging products.

Reporting to the Commercial Manager, Ground Experience, you will deliver performance reporting, develop campaigns with Digital Marketing and CRM teams, and work with internal and external partners.

Qualifications

• Strong analytical and reporting skills, with exposure to insights and market data.
• Strong commercial acumen.
• Experience in campaign management and digital marketing.
• Excellent stakeholder engagement skills, with the confidence to hold partners accountable to agreed commitments.
• The ability to manage multiple priorities and deliver effectively under pressure.
• Comfort working with incomplete information in a new or growing product area.
• The ability to prepare clear, well-structured analysis and papers that support strategy and tender processes.

Responsibilities

• Deliver monthly, quarterly and ad hoc performance reporting across products, partners, brands and markets.
• Monitor key performance drivers, including attach rate, conversion, average commission and margin.
• Analyse customer behaviour, product performance and market trends to identify growth opportunities.
• Develop and execute Ground Experience campaigns with Digital Marketing and CRM teams.
• Review campaign performance and provide clear, actionable recommendations.
• Support the development of the car hire strategy, business cases and associated papers.
• Coordinate activities across car hire RFP processes, including requirements, submissions and evaluation materials.
• Develop and maintain productive relationships with Ground Experience partners and suppliers.
• Prepare partner performance packs and support reviews, renewals and negotiations.
• Manage invoicing and revenue reconciliation across Ground Experience revenue streams.
• Support new product testing, partner integrations and product enhancements.
• Conduct user acceptance testing for new technology functionality and system upgrades.

Skills

Analytical thinking

Commercial acumen

Campaign management

Digital marketing

Stakeholder engagement

Prioritization under pressure

Information gathering

Papers & analysis

Education

Bachelor's degree in Business, Commerce or Marketing

Tools

Power BI

Adobe Analytics

Job description

Jetstar is seeking a Senior Commercial Specialist, Ground Experience, to drive revenue growth and customer engagement across Ground Experience offerings such as car hire, transfers, parking and other emerging products.

Reporting to the Commercial Manager, Ground Experience, you will deliver performance reporting, develop campaigns with Digital Marketing and CRM teams, and work with internal and external partners.