Senior Commercial Lead, Ground Experience & Partnerships

Jetstar Airways Pty Ltd; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

Jetstar Airways Pty Ltd is seeking a Senior Commercial Specialist, Ground Experience in Melbourne. You will drive revenue and engagement across car hire, transfers, parking and emerging products, delivering performance reporting and market insights.

You will coordinate campaigns with Digital Marketing and CRM, shape the car hire strategy, and manage RFP processes, while partnering with internal teams and external suppliers to scale new Ground Experience categories.

Qualifications

• Strong analytical and reporting skills with exposure to insights and market data.
• Strong commercial acumen and ability to translate data into action.
• Experience in campaign management and digital marketing.
• Excellent stakeholder engagement skills with accountability for partners.
• Ability to manage multiple priorities and deliver under pressure.
• Experience with Power BI or similar reporting tools.

Responsibilities

• Deliver monthly, quarterly and ad hoc performance reporting across Ground Experience products, partners, brands and markets.
• Monitor KPIs: attach rate, conversion, average commission and margin.
• Analyze customer behaviour, product performance and market trends to identify growth opportunities.
• Develop and execute Ground Experience campaigns with Digital Marketing and CRM teams.
• Review campaign performance and provide actionable recommendations.
• Support car hire strategy development, business cases and tender papers.
• Coordinate car hire RFP processes, requirements, submissions and evaluations.
• Maintain productive relationships with Ground Experience partners and suppliers.
• Prepare partner performance packs and support renewals/ negotiations.
• Manage invoicing and revenue reconciliation across Ground Experience streams.
• Support new product testing, partner integrations and enhancements.
• Conduct user acceptance testing for new tech functionality and system upgrades.

Skills

Analytical & reporting skills

Commercial acumen

Campaign management & digital

Stakeholder engagement

Prioritisation & working under压力

Power BI

Adobe reporting platforms

Education

Tertiary qualifications in business, commerce or marketing

Tools

Power BI

Adobe Analytics / reporting platforms

Job description

Jetstar Airways Pty Ltd is seeking a Senior Commercial Specialist, Ground Experience in Melbourne. You will drive revenue and engagement across car hire, transfers, parking and emerging products, delivering performance reporting and market insights.

You will coordinate campaigns with Digital Marketing and CRM, shape the car hire strategy, and manage RFP processes, while partnering with internal teams and external suppliers to scale new Ground Experience categories.