Senior Commercial Specialist, Ground Experience

Qantas Group; Victoria; On-site; AUD 110,000 - 140,000; Full time

Job summary

Jetstar is seeking a Senior Commercial Specialist, Ground Experience to drive revenue growth and customer engagement across our Ground Experience portfolio, including car hire, transfers, parking and other products. You’ll deliver performance insights, coordinate campaigns, and partner with internal teams and external partners.

You’ll help develop car hire strategy and manage tender processes. You’ll report to the Commercial Manager, Ground Experience and play a key role in bringing new Ground

Qualifications

• Strong analytical and reporting experience with market data.
• Commercial acumen with ability to leverage insights for campaigns.
• Experience in campaign management and digital marketing.
• Excellent stakeholder engagement and accountability with partners.
• Ability to manage multiple priorities and deliver under pressure.
• Comfort working in new or growing product areas and with incomplete information.
• Ability to prepare clear, structured analyses and papers for strategy and tenders.

Responsibilities

• Deliver monthly, quarterly and ad hoc performance reporting across Ground Experience products.
• Monitor drivers like attach rate, conversion, and margins.
• Analyse customer behavior and market trends to identify growth opportunities.
• Develop and execute Ground Experience campaigns with Digital Marketing and CRM teams.
• Coordinate car hire strategy, RFPs, and tender materials.
• Maintain relationships with partners and suppliers; support reviews and negotiations.
• Manage invoicing and revenue reconciliation across Ground Experience streams.
• Support testing of new products and integrations; participate in UATs.

Skills

Analytical skills

Reporting skills

Commercial acumen

Campaign management

Digital marketing

Stakeholder engagement

Prioritisation under pressure

Structured analysis & papers

Education

Tertiary qualifications in business/commerce/marketing

Tools

Power BI

Adobe reporting tools

Job description

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state‑of‑the‑art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787‑8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

• Drive revenue growth and customer engagement across Jetstar’s Ground Experience portfolio
• Use commercial insights to shape campaigns, partnerships and emerging product opportunities
• Collaborate across Digital, Marketing, Technology and external partners in a high‑impact commercial role

Love travel and passionate about all things aviation? You're in the right place. At Jetstar, you get to take off at work, and in life.

As a team, we're lucky we get to do both for a living, and we want you to be part of where we go next. Helping our teammates soar is what we're all about. And with a new fleet of state‑of‑the‑art aircraft, plus new routes being added, the sky's the limit.

Take off with your next opportunity

We're looking for a Senior Commercial Specialist, Ground Experience to support revenue growth and customer engagement across Jetstar’s Ground Experience portfolio, including car hire, airport transfers, parking, rideshare and other emerging products.

Reporting to the Commercial Manager, Ground Experience, you'll deliver performance reporting and commercial insights, coordinate marketing campaigns, and work closely with internal teams and external partners. You'll also support the Commercial Manager with the development and execution of the car hire strategy and RFP processes, while helping bring new Ground Experience categories from testing through to launch and scale.

The core responsibilities of this role are:

• Deliver monthly, quarterly and ad hoc performance reporting across products, partners, brands and markets
• Monitor key performance drivers, including attach rate, conversion, average commission and margin
• Analyse customer behaviour, product performance and market trends to identify growth opportunities
• Develop and execute Ground Experience campaigns with Digital Marketing and CRM teams
• Review campaign performance and provide clear, actionable recommendations
• Support the development of the car hire strategy, business cases and associated papers
• Coordinate activities across car hire RFP processes, including requirements, submissions and evaluation materials
• Develop and maintain productive relationships with Ground Experience partners and suppliers
• Prepare partner performance packs and support reviews, renewals and negotiations
• Manage invoicing and revenue reconciliation across Ground Experience revenue streams
• Support new product testing, partner integrations and product enhancements
• Conduct user acceptance testing for new technology functionality and system upgrades

To be considered for this role, you will have:

• Strong analytical and reporting skills, with exposure to insights and market data
• Strong commercial acumen
• Experience in campaign management and digital marketing
• Excellent stakeholder engagement skills, with the confidence to hold partners accountable to agreed commitments
• The ability to manage multiple priorities and deliver effectively under pressure
• Comfort working with incomplete information in a new or growing product area
• The ability to prepare clear, well‑structured analysis and papers that support strategy and tender processes

Previous experience in the airline or travel industry would be advantageous, along with exposure to Power BI, Adobe or similar reporting platforms. Experience in supplier or partner performance management and tertiary qualifications in business, commerce or marketing would also be highly regarded.

Your Life at Jetstar is Unlike Any Other

Put the craft in aircraft: There's a new fleet of A321LR NEOs waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group's A320/1, B787 and A321 Freighters.

Live the travel dream: You and your nominated travel companions can take off more with our famous Qantas Group Staff Travel benefits.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take off together and find ways to help their teammates soar.

There's a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture. We believe teams with diverse ideas and experiences are more creative, innovative and solve problems faster. We welcome applications from anyone who wants to take off with us. If you have support or access requirements, just reach out and let us know what you need.

We're Jetstar. Let’s take off together.

Please note: Applications will only be considered for candidates who have the right to work in Australia/New Zealand without restriction or sponsorship.