Senior Freight Forwarding Team Lead — Operations & Growth

MyFreightCareer; Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

On-site parking

Competitive salary package

Excellent team culture

Job summary

MyFreightCareer in Sydney is seeking a Senior Operations Manager to develop, manage and support a high-performing team of operations professionals while driving service excellence and customer satisfaction. This role focuses on resolving escalations, nurturing client relationships, identifying upsell opportunities, and ensuring profitability through effective team leadership and process improvements.

On-site parking and a strong team culture are offered.

Qualifications

• Proven senior operations experience in international freight forwarding.
• Excellent organisational and relationship management skills.
• Complete understanding of Australian regulatory requirements.
• Fulltime working rights in Australia.

Responsibilities

• Develop, manage and support a team of operations professionals.
• Manage customer escalations and relationship building.
• Seek potential upsell opportunities.
• Oversee the daily activities of the team to ensure customer satisfaction.
• Ensure profits are maximised and team productivity is achieved.
• Step into Operations roles when needed.
• Provide necessary training and introduce new processes where required.
• Provide new solutions and a fresh outlook.

Skills

Leadership

Team management

Relationship management

Process improvement

Job description

MyFreightCareer in Sydney is seeking a Senior Operations Manager to develop, manage and support a high-performing team of operations professionals while driving service excellence and customer satisfaction. This role focuses on resolving escalations, nurturing client relationships, identifying upsell opportunities, and ensuring profitability through effective team leadership and process improvements.

On-site parking and a strong team culture are offered.