Senior Freight Officer

UPS; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

UPS in Botany, Sydney NSW is seeking a Senior Freight Officer to own end-to-end air import shipments, coordinating with customers, transport providers, warehouses, and internal teams. The role emphasizes accuracy, timely delivery, and under-bond movements through the Sydney gateway.

You will manage documentation, data integrity, and proactive customer updates, while working closely with the Air Import Team Leader to ensure smooth day-to-day operations in a fast-paced environment.

Qualifications

• Minimum 5 years' experience in freight forwarding.
• Strong exposure to air import operations.
• Proficiency with CW1 is essential.
• Experience with ICS and Expedient is advantageous.

Responsibilities

• Manage end-to-end air import shipments.
• Coordinate Sydney gateway under-bond transfers and local cartage.
• Prepare, review, and file shipping documents (AWBs, invoices).
• Maintain real-time shipment data in operational systems.
• Resolve delays and service issues to achieve on-time delivery.
• Liaise with customs brokers, transport providers, warehouse teams and stakeholders.
• Escalate issues to the Air Import Team Leader and support continuous improvement.

Skills

Air freight ops

Customer service

Stakeholder mgmt

Excel

Education

Freight forwarding cert

Tools

CW1

ICS

Expedient

Job description

Location: Botany, Sydney NSW
Employment Type: Full Time

Are you an experienced Air Freight professional looking to take the next step in your logistics career?

We are seeking a highly organised and customer-focused Senior Freight Officer to join our growing Operations team. In this role, you will be responsible for the end-to-end management of air import shipments, ensuring seamless coordination between customers, transport providers, warehouse operations, and internal stakeholders.

This is an excellent opportunity for an experienced freight forwarding professional who thrives in a fast-paced environment and is passionate about delivering exceptional service and operational excellence.

About the Role

As a Senior Freight Officer, you will oversee the end-to-end processing of air import shipments, ensuring compliance, accuracy, and timely delivery outcomes. You will play a critical role in coordinating under-bond movements through the Sydney gateway, arranging transport services, maintaining operational data integrity, and providing outstanding support to customers and vendors.

You will also act as a key escalation point for operational issues and work closely with the Air Import Team Leader to ensure smooth and efficient day-to-day operations.

Key Responsibilities

Manage end-to-end air import freight operations from arrival through to final delivery.

Prepare, review, and process shipping documentation including Air Waybills (AWBs), invoices, and related import documentation.

Ensure accurate completion of freight job files and operational documentation to support timely invoicing.

Maintain accurate and real-time shipment information within operational systems.

Proactively monitor shipment progress and resolve delays, exceptions, or service issues to achieve on-time delivery.

Coordinate Sydney gateway under-bond transfers and arrange local cartage with transport partners.

Support warehouse administration activities to assist inventory accuracy and operational efficiency.

Follow established Standard Operating Procedures (SOPs) and operational processes.

Provide proactive shipment updates and exceptional customer service to clients.

Liaise with customs brokers, suppliers, transport providers, warehouse teams, and internal stakeholders to ensure seamless freight movement.

Escalate complex operational issues, shipment delays, or service risks to the Air Import Team Leader.

Contribute to continuous improvement initiatives and support operational changes as required.

About You

To be successful in this role, you will bring:

Minimum 5 years' experience in freight forwarding, with strong exposure to air import operations.

Advanced working knowledge of CargoWise One (CW1), which is essential.

Experience using ICS and Expedient systems will be highly regarded.

Strong understanding of:

Air freight import processes

Under-bond cargo movements

Incoterms

IATA regulations

Proficiency in Microsoft Office applications, particularly Excel and Word.

Excellent communication and stakeholder management skills.

Strong problem-solving abilities with a proactive approach to resolving operational issues.

High attention to detail and accuracy in documentation and data entry.

Ability to work effectively in a fast-paced, deadline-driven environment.

Flexibility and adaptability to support changing operational requirements across the department.

Why Join Us?

Opportunity to work with a respected global logistics organisation.

Dynamic and collaborative team environment.

Career development and growth opportunities.

Exposure to complex international freight and supply chain operations.

Convenient Botany location close to Sydney's major freight and logistics hub.

If you're an experienced freight forwarding professional with a passion for air imports and customer service excellence, we'd love to hear from you.