Operations and Customer Service - Freight Forwarding

AussieFreight International Logistics; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

AussieFreight International Logistics in Brisbane is seeking an experienced Operations and Customer Service professional to join our team. You will coordinate freight movements, respond to client inquiries and ensure smooth operations between our logistics team and clients.

This full-time role offers opportunities for professional development, a collaborative working environment, and exposure to a broad range of freight types.

Qualifications

• Experience in freight forwarding or international logistics operations.
• Knowledge of import/export procedures and customs docs.
• Strong customer service and communication skills.

Responsibilities

• Process and coordinate shipments through booking, documentation and customs procedures.
• Provide accurate quotations for freight forwarding services (sea, air, import/export).
• Liaise with customers, agents, brokers and partners to ensure timely movement of goods.
• Prepare and maintain shipping documents, POs, invoices, BLs and customs paperwork.
• Track shipments and provide updates on delivery status and delays.
• Resolve customer concerns promptly, escalating complex issues as needed.

Skills

Freight forwarding

Customs brokerage

Logistics operations

Customer service

Import/export procedures

Documentation

Job description

Operations and Customer Service - Freight Forwarding

AussieFreight International Logistics – Eagle Farm QLD

AussieFreight International Logistics Pty Ltd is a leading freight forwarding and logistics provider, handling cargo & forwarding services for clients throughout Australia. We pride ourselves on delivering reliable, efficient and customer-focused solutions to businesses of all sizes. Our team is dedicated to ensuring smooth operations and exceptional service across all aspects of international logistics and freight management.

About the role

We are seeking an experienced and motivated Operations and Customer Service professional to join our team in Brisbane on a full-time basis. This role is crucial to maintaining the high standard of service that our clients expect from AussieFreight International Logistics. You will be the vital link between our operations team and our valued clients, ensuring seamless coordination of freight movements, timely communication and resolution of customer enquiries. This position sits at the heart of our business and directly influences client satisfaction and operational efficiency.

Key responsibilities

• Processing and coordinating shipments through various stages including booking, documentation preparation and customs clearance procedures
• Managing incoming customer enquiries and providing accurate quotations for freight forwarding services including sea freight, air freight and import and export.
• Liaising with customers, shipping agents, customs brokers and transportation partners to ensure timely and accurate movement of goods
• Preparing and maintaining comprehensive shipping documentation purchase orders, invoices, bills of lading and customs clearance paperwork
• Tracking shipments and providing regular updates to customers regarding delivery status and any potential delays
• Resolving customer concerns and complaints in a professional and timely manner, escalating complex issues where necessary

What we're looking for

• Proven experience in freight forwarding, customs brokerage or international logistics operations
• Strong knowledge of import/export procedures, customs documentation and international shipping regulations
• Excellent customer service skills with the ability to manage multiple clients and build strong professional relationships
• Outstanding organisational and time management abilities with strong attention to detail
• Exceptional written and verbal communication skills
• Ability to work independently and as part of a collaborative team in a fast-paced environment
• Problem-solving mindset with the ability to handle challenging situations calmly and professionally
• Understanding of international import/export procedures, documentation and customs clearance requirements

What we offer

At AussieFreight, you will be part of a close, friendly and supportive team. As an Operations and Customer Service team member you will enjoy the opportunity for professional development, competitive remuneration and a range of employee benefits.

• Full-time permanent position with career development opportunities within a growing logistics company
• Competitive salary package commensurate with experience
• Supportive and collaborative working environment with an experienced team
• Broad freight exposure to grow your knowledge and develop a well-rounded understanding of freight forwarding operations.
• Professional development and training opportunities in freight forwarding and customs procedures
• Opportunity to work with a diverse range of clients and freight types