Remote Global Freight Ops & Growth Leader

York Hamilton; Australia; Remote; AUD 110,000 - 170,000; Full time

Job summary

York Hamilton seeks a Strategic Operations & Growth Manager to lead an Australian-based international freight forwarding and logistics business, driving offshore operations and growth.

This remote, full-time role partners with the Founder to establish an offshore operations hub, building scalable processes and modern, customer-focused logistics capabilities. Ideal for someone who thrives in an entrepreneurial environment and seeks impact.

Qualifications

• Strong experience within international freight forwarding and logistics.
• Solid understanding of freight operations including FCL, LCL, and air freight.
• Exposure to Australian freight forwarding, customs, and quarantine compliance processes.
• Excellent written and verbal English communication skills.
• Strong customer service and stakeholder management capabilities.

Responsibilities

• Oversee daily international freight forwarding operations.
• Coordinate FCL, LCL, and air freight shipments.
• Liaise with overseas agents, shipping lines, airlines, transport providers, and customs brokers.
• Monitor shipment progress and ensure milestones are met.
• Manage escalations and operational issues proactively.
• Ensure high standards of customer communication and service delivery.
• Prepare quotations and pricing proposals.
• Support sales activities and relationship-building initiatives.
• Develop and refine operational systems, SOPs, and workflows.
• Lead offshore operations development and growth initiatives.

Skills

International freight forwarding

Logistics operations

Customer service

Stakeholder management

Operational planning

Autonomous work

Tools

Freight management systems

Job description

York Hamilton seeks a Strategic Operations & Growth Manager to lead an Australian-based international freight forwarding and logistics business, driving offshore operations and growth.

This remote, full-time role partners with the Founder to establish an offshore operations hub, building scalable processes and modern, customer-focused logistics capabilities. Ideal for someone who thrives in an entrepreneurial environment and seeks impact.