Senior Enterprise TAM - Technical Strategy & Exec Advisory

DynatraceLLC; Sydney; On-site; AUD 180,000 - 270,000; Full time

Job summary

Dynatrace Australia in Sydney seeks a Senior Technical Account Manager to act as the trusted technical advisor and primary contact for key Dynatrace customers, accountable for platform success, adoption, and value in complex, large-scale environments.

The TAM blends deep technical depth with business understanding and account management, owning the overall technical relationship and delivering quarterly business reviews, enablement plans, and risk mitigation across multi-cloud stacks.

Qualifications

• Senior TAM with enterprise software experience.
• Proven ability to define and manage success plans with milestones.
• Strong communication with executive-level audiences.

Responsibilities

• Maintain a success plan aligned to customer objectives and manage end-to-end service delivery.
• Act as primary technical authority on architecture and platform health reviews.
• Drive adoption through enablement plans and best practices.
• Monitor usage and outcomes, recommending optimization actions.
• Deliver QBRs and executive checkpoints aligning Dynatrace capabilities with business goals.
• Identify and escalate risks before they impact the customer.
• Coordinate with cross-functional teams without direct authority.
• Guide customers in change windows and post-change validation.
• Partner with Product Management to advocate for feature requests.

Skills

Technical depth

Executive engagement

Account management

Cloud platforms

Observability

Tools

ServiceNow

Jira Service Management

Job description

Dynatrace Australia in Sydney seeks a Senior Technical Account Manager to act as the trusted technical advisor and primary contact for key Dynatrace customers, accountable for platform success, adoption, and value in complex, large-scale environments.

The TAM blends deep technical depth with business understanding and account management, owning the overall technical relationship and delivering quarterly business reviews, enablement plans, and risk mitigation across multi-cloud stacks.