Senior TAM, ANZ - Strategic Tech Advisor

Engine By Starling Limited; Sydney; Hybride; AUD 140 000 - 190 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Birthday off

Option to opt-out of public holidays

Buy/sell up to 5 days of annual leave

16 hours paid volunteering time a year

Enhanced Parental Leave

Perkbox

Length of service increases annual-le

Hybrid working

Résumé du poste

Engine by Starling is seeking a Senior Technical Account Manager for the Australia and New Zealand region to drive strategic client success and platform adoption. You will collaborate with regional and global TAM teams, guide defect/change management, and influence product direction with senior client stakeholders.

In this high-impact role, you will participate in on-call rotations and shape regional success plans while ensuring alignment with global playbooks and regulatory considerations in

Qualifications

• 5+ years of progressive experience in Technical Account Management or a Strategic Customer Success role, with a demonstrated focus on managing top-tier enterprise accounts.
• Proven track record of executing and adapting a defined global strategy or methodology within a specific region or market.
• Expert-level technical aptitude with cloud-based SaaS systems and APIs, demonstrated by the ability to troubleshoot and resolve complex technical issues with autonomy.
• Proven executive gravitas and effectiveness in influencing and guiding technical strategy with C-level and VP-level senior stakeholders in a major financial institution environment.
• Exceptional presentation and interpersonal communication skills, with a track record of successfully conveying complex technical concepts to non-technical executive audiences.
• Direct experience operating in or supporting clients in the ANZ market is highly desirable including familiarity with APRA- or RBNZ-regulated environments, such as APRA's CPS 230 operational risk and CPS 234 information security standards.

Responsabilités

• Drive the technical success strategy for your assigned strategic ANZ clients, focusing on client satisfaction, platform adoption and measurable business outcomes.
• Partner with global TAM teams to ensure successful platform integration and client adoption.
• Lead and coordinate joint success plans, prioritising technical initiatives that secure client use-case success.
• Present during Monthly/Quarterly Business Reviews (QBRs) to align on strategy and opportunities for feature adoption.
• Maintain trusted advisory relationships with client executives and translate platform value into strategic outcomes.

Connaissances

Technical Account Management

Executive communication

Cloud-based SaaS

APIs

Description du poste

Engine by Starling is seeking a Senior Technical Account Manager for the Australia and New Zealand region to drive strategic client success and platform adoption. You will collaborate with regional and global TAM teams, guide defect/change management, and influence product direction with senior client stakeholders.

In this high-impact role, you will participate in on-call rotations and shape regional success plans while ensuring alignment with global playbooks and regulatory considerations in