Enterprise Technical Account Lead — Platform Success & Advisory

Foodandwine; Sydney; Hybrid; AUD 150,000 - 185,000; Full time

Job summary

Dynatrace is seeking a Senior Technical Account Manager (TAM) in Australia to be the trusted technical advisor and primary account contact for key customers in large-scale environments. You will own the technical relationship and drive platform success, adoption, and measurable value across long-running engagements.

This senior role blends technical depth with business acumen and cross-functional influence.

Qualifications

• Deep hands-on technical expertise with the Dynatrace platform and enterprise observability architectures.
• Proven ability to define, communicate, and manage success plans, including clear milestones, dependencies, risks, and outcomes aligned to customer objectives.

Responsibilities

• Maintain a success plan tied to customer objectives and manage end-to-end service delivery.
• Act as primary technical authority on architecture, platform health reviews, and guidance through platform transitions and modernization.
• Drive adoption through enablement plans, new use cases, and best practices.
• Monitor usage and recommend actions delivering measurable outcomes.
• Deliver QBRs and executive checkpoints aligned to business goals.
• Identify and elevate risks before they impact the customer.
• Represent the customer across Sales, Professional Services, and Customer Success.
• Coordinate and influence cross-functional teams without direct authority.
• Manage environment evaluations and new-release reviews.
• Assist with planned changes, upgrades, and migrations.
• Provide planned on-call coverage for critical moments such as major retail events and product launches.
• Lead recurring account and success meetings (weekly at Signature tier).

Skills

Dynatrace platform

Enterprise observability

Cloud architectures

Executive communication

Cross-functional coordination

System integration

Tools

ServiceNow

Jira Service Management

Job description

Dynatrace is seeking a Senior Technical Account Manager (TAM) in Australia to be the trusted technical advisor and primary account contact for key customers in large-scale environments. You will own the technical relationship and drive platform success, adoption, and measurable value across long-running engagements.

This senior role blends technical depth with business acumen and cross-functional influence.