Senior Duty Manager - Hotel Ops & Gaming Leadership

IRIS hotel group; Kingswood; On-site; AUD 65,000 - 90,000; Full time

Job summary

IRIS hotel group Kingswood Hotel is seeking a motivated Duty Manager to lead daily venue operations with independence and support from peers. You will manage staff, budgets, beverage service and gaming operations to deliver exceptional guest experiences.

The role requires strong regulatory understanding, experience with licensing processes, and proficiency in MS Office and POS systems, with excellent time management and people leadership to drive performance and ambiance across peak periods.

Qualifications

• Experience managing staff budgets and wages.
• Wagering & beverage service experience and passion.
• Superior gaming knowledge and procedures; creating the right ambience and service level.
• Sound regulatory understanding and ability to engage with licensing/licensing authorities.
• Time management and computer proficiency including MS Office and POS systems.

Responsibilities

• Oversee daily venue operations with autonomy and peer support.
• Manage staff, budgets and wages to maintain profitability.
• Deliver wagering, beverage service and gaming excellence with compliant practices.
• Engage with licensing authorities and comply with regulatory requirements.

Skills

Staff budgeting

Wagering & beverage service

Gaming operations

Regulatory compliance / licensing

Time management

Guest service orientation

Tools

MS Office

POS systems

Job description

IRIS hotel group Kingswood Hotel is seeking a motivated Duty Manager to lead daily venue operations with independence and support from peers. You will manage staff, budgets, beverage service and gaming operations to deliver exceptional guest experiences.

The role requires strong regulatory understanding, experience with licensing processes, and proficiency in MS Office and POS systems, with excellent time management and people leadership to drive performance and ambiance across peak periods.